If I can give this 10 stars I would. The staff is unbelievable helpful and polite. I can't believe how much thought full they are off all there customers. Ths
I always have such a great experience at this store. I visited yesterday on my birthday and the staff again went out of their way to help me find the perfect winter coat. Sarah at the counter was so friendly and helpful! Thanks South Surrey Lulu!
Hi visit to the store to return a pull on high rise pant that is not fit on me.the girl that is on the front she give me a phone number and said you can call them and they will help you to exchange the size or they can help you to get a store credit.nnI call on the number and the boy said we need a copy of receipt and I told him I got a gift and I do not have any receipt.But I have the tags .nnThere customer service is so bad and also I ask him this is an online policy and he said no If it is online order I can return but someone gifted me.
They leave a lot to be desired for customer service, had an issue with an item I purchased online tear in material. Told her I just received it the mail last week, they tried telling me it was manufactured in 2021 and may not be covered.nI got my return, why the run around for customers?
Had an educator help me she was middle age at 6:00pm I think she was in a rush to leave so she very rudely screamed at me about an item as I was just double checking and asking her if it was the same item. She was blonde wearing a messy bun, wearing printed shorts and extremely rude. I did not say anything in a rude way and was just trying to help.
