Lowes

I recently went shopping here as their website said they had an item I wanted to purchase available in store. It said they had 8 items in stock. Couldn’t find it on the floor and when I found someone they told me the numbers online don’t mean anything and it’s just an arbitrary number. Disappointed in this as I drove halfway across the city, the rep did tell me they had one left in stock at another location. On my way to the other location I decided to stop in at Canadian Tire and they had my item, a better version for the same price. Just wanted to let you know you lost my business because you’re falsely representing your stock online. If you would have appropriately updated your stock I would have went to the other store and purchased the item. We live in a day of technology. You can’t mislead people like that anymore. Good luck!

Order ashed online was told it was being delivered on the Thursday which was changed tothe Saturday but confirmed for the Saturday. No one showed up and after numerous calls the customer service was put on hold for multiple multiple times with the service. cost for the customer's not getting back to me eventually got service after being put on hold for 2 minutes which lasted 20 minutes and and therefore told that the product never arrived and wasn't was on back order which is a bit strange that I've been told it was going to be delivered on a certain day just 24 hours before very poor service on all angles and a complete waste of my time ask for a full refund which I'm still waiting for

I bought Samsung steel doors fridge from Lowe's 1799 Kenaston buld. $ 2395 on Aug.13, '22, they gave me delivery date Aug.19 but not delivered. I have called continuously to the appliances department ,customer care, even to the store manager but no one received my call since five days. I was so desperate, why they didn't give me any answer or reason for the delay ? Finally my son went to the store and he asked reason. They excused about their system mistake. After that they gave Sept. 3rd for delivery. Same thing again happened.Till Sept. 10th. fridge had not been delivered and no one did phone call to us. Suppose fridge has been delivered to my house but they delivered in to the store, disgusting ! I waited 7days more, but no body call to me . Finally I went third time to the store and I waited 2 hours then store manager came to us and said only sorry for inconvenience. Now he gave me Sept. 17 for delivery. I would say my old fridge was totally down. My frozen stuff and daily fresh vegetables, milk about $400 had been messed up due to store's irresponsibility. Now I have decided that, in future I will never been there for any shopping. No one care about customer. Josh was bit friendly but he was helpless against store system.

They haven't updated their systems, so when you see something online and it says that they have it in stock at the store, call them and have them double-check that they actually have it to save you time. For paints, they carry Sico and Valspar. For bulbs - GE Lighting. If you are looking for Philips bulbs like Hue or Wiz, go to Home Depot or Best Buy.

Hi I had a very bad experience at lowes at 1799 Kenaston blvd, Winnipeg yesterday afternoon . I picked three carpets from clearance. One had hand written product number on green paper wrapped inside the cling covered from all side and quite visible. When I reached to the cashier the lady entered the number and told me it’s 9.99$ and I was rejoiced. The next minute she called a manager name Brandon to tell that the other carpet don’t have tag on it. However just to confirm price of the first one she told it 10$. And all of a sudden Mr. Brandon realized that I am a lady in a visible minority covering my head and he put all his energy to make sure that I shouldn’t buy that in this price. May be he decided to buy it. He took out original purchase or tag priced paper from inside the carpet which was actually not visible and not even bar code showing the original price. And he told the cashier and other person from carpet area that no it’s 150$ original price and we will not sell this in 10$. Despite I was talking and telling that it’s customer right in Canada that whatever price is shown and scanned in your cashier counter you should sell me in that. But he simple ignored and told his staff that I’m leaving for hair cutting. You mean just ignoring what a customer saying and asking. I’m a Canadian and I k ow how other stores deal with customer services in these situations. If that will be Home Depot or Walmart I can buy that in the mentioned price which was coming in entering the number. And afterwards the lady sent that carpet back to carpet area and other member just hid the carpet somewhere and despite I was asking to bring it back nobody listened to me. Ridiculous! A very disappointing incidence that left me feel that equity doesn’t exist in every area of Canada. If it’s a white customer instead of me situation might have bees different. I hope you would be able to take any action in this regard. Dr. Naveen

Terrible service. Was looking for something in the electrical department. There was three associates standing around taking about There week end plans. I stood there as they continued to ignore me. I then spent more time looking for myself. In that time no less there five associates walked by. When I tried to make eye contact they looked away looked away. away..There was more employees th looked away.

BEWARE: Lowes staff wasted hours of my time, and never delivered my large order. First, Haydn sent me running around the store to find items that had been moved. Which turned out to be unavailable, anyway. He couldn't be bothered to look up inventory, so I travelled across the entire store twice for no reason. I ordered a large delivery, and was told by Riddeh it would arrive the next day. It never arrived. My call was put on hold for 45 minutes, before the clerk finally contacted a manager, James. Up till then, the clerk would visit the phone occasionally to tell me they're busy. Right. And I'm not. No apology for the waste of time. Riddeh had not entered my delivery. I shouldn't have been surprised when the night before, she didn't have the intelligence to get a dolly to carry two trees. Giggling and flipping her hair, like I'm supposed to find that cute. James did not even apologize. I asked how Lowes would compensate for stealing my day off. He stated in a robotic voice, "We. Do not. Compensate. For time." I had to again visit Lowes to cancel the order, as they no surprise wouldn't do it over the phone. At the store, I told Riddeh she had not put the delivery order through. She got all innocently wide eyed, said she had never seen me before and could not POSSIBLY be responsible. She flipped her pony tail and flounced away. I was helped by the very nice David, but it still took another 30 minutes, with the help of a manager, to track my order and refund me. Lowes is a nightmare. Yes, they have started a new data entry system, but the attitudes of so many staff are inexcusable. Gaslighting narcissists.

Buyer Beware.....they do not honor price match...no guarantees...with lots of hassle!!! We were out shopping for a dishwasher around the Kenaston area and had done some comparison pricing. We went to a few different stores and had narrowed down to what we wanted for a dishwasher. It was a great weekend to go out as the stores we went too had appliances on sale. There was a dishwasher that we found at Lowe's priced at $695. They also had a promo where they would match any lower prices from other stores and also beat it by 10% as well and hassle free. All we had to do was show them the sale price and picture of the other advertised price. We had gone to another store and found the exact same brand and same model for and LG brand even a lower price at $625.04....even better. Since we saw that Lowe's had advertised price match guarantee and plus additional 10% and hassle free...this is what their sign showed and we had confirmed with the sales associate as well...we went to Lowe's instead....They however did not honor it after we came back with the advertised price from the other store. They gave us every excuse possible of not price matching it. They said hassle free of what was advertised...this is false advertising and it was a hassle to go thru the whole ordeal with the sales associate and the manager we talked too. Lowe's as a consumer I am not impressed with how you can advertise price match and beat it by 10% and hassle free and not honor it. They wouldn't even match the price from the other store even after we showed them the advertised price from the other store This is too bad as we will not be shopping at Lowe's ever again. You shouldn't be advertising this if you are not going to honor what you advertised..Perhaps that's just a gimmick that you use to create a sense of trust of yes as a consumer you are getting the best deals..... If there was -1 star I would give that rating. I really didnt want to give a 1 star as your store doesn't deserve it. And that the fact that you wouldn't even honor the price .. I'll take my business somewhere else Former Lowe's customer...

I absolutely cannot stand this store! I’ve done one big purchase which was a washer and dryer and had indicated that the door of the dryer had a film on it from the sticker and requested assistance to fix it. They sent someone out to “clean” it and it’s still not As it should be. I’ve followed up and no response. Now I went to order a deck box. Called prior to order to see if they had stock, they did so placed the order. Then I check my emails to see that it’s canceled and they don’t have stock. Called the store the stock items were display. They offered to give me the display item but I had to reorder online which then I wouldn’t be able to use the $10 off so I would have to come into the store and get a refund. They couldn’t process the order the phone for me to avoid the additional hassle at my expense, which I would think should be simple. Every time I’ve purchase from this location it’s been a nightmare. Todd’s a good dude though.

I really like Lowes at Kenaston which is very close to my house and I had many many excellent experiences there till today. My today experience was something terrible and brought me a bad headache. I bought 12 plants from the store and after paying for them I doubt on the final price which was a bit higher than I was calculated in my mind before reaching to the cashier. I found that the plants that were in clearance for just 99 cent were cost me 3.99 $ each. So, I turned back to the customer service and told her that they are 99 cents not 3.99$. She referred me to the manager, and the manager referred me to the guy who was responsible for the gardening plants. He took the picture of the price back there and we came back to the manager inside the store. The angry manager didn’t believed me because that guy didn’t take a picture from all the price tags and the code was different. I was tired of long time spending there going front to back, back to front. Me and the guy returned back I showed the right price tag to him to take the picture of it, but he was spending a long time back there watching the tag. I had no other choice to take a photo myself and get back to the customer service for the third time. The other woman after 10 minutes and after going again back and taking the tag itself and bringing to the customer service and triple checking with the manager accepted my claim and returned my extra charge back without saying even a simple sorry or sorry for taking your time for half an hour, and the manager was eating me with her eyes like I am the guilty one here. I left the store and loaded my car and I got back to store to buy grass seeds and fertilizer and top soil, but this time I was afraid of the prices and I took picture of all the items to save the time just in case if there are problems with their prices as well. I reached the cashier which was a boy and after scanning all the items he asked me if I have an Airmiles or not. I said I don’t have an Airmiles, and I got ready to pay with my credit card. Suddenly, he brought some black and white cards in front of me and said choose one. I said I don’t want the Airmiles. He said just choose. I said what is these. He said for saving. I said what do you mean it is my first time seeing these cards. He said choose one for saving. I chose one and he said now scratch it. It was a 15% saving. I was happy and I thought what a good surprise after all those troubles. He said your total is 135 something dollars. I said you just said you are saving, but it is about twice price of my items. It should be 70 something. He was confused, and his colleage that heard it told him that he should clear the device because she has entered something before he got to the device. So, the boy said sorry and fixed the price. At that moment I felt zero trust to your store. I paid my shoppings without saving that 15% because it was less than 100 and left the store. I still feel zero trust to your employees.