LORDCO

Friendly, helpful staff always ready to help the next customer. Staff are more than mere inventory puppets as well. They are knowledgeable and so far have always been able to help me with the right answer to increasingly complicated issues I show up with needing a part or product to fix. Happy return customer. 9/10 times they have what I need. And the 1 time they dont; they can order it in by tomorrow! Thanks guys and gals!

Constantly let down by this location. Multiple times they’ve told me they ordered my parts from warehouse yet i never receive a call, and when I ask about them, there’s no recollection of me needing them. Lots of trips and plans thrown in the trash thanks to that.

They were super friendly and helpful. Will definitely be back.

Went in with a 3 inch peice of vaccum line that was split in half. And walked out a happy customer and a full wallet

Dear Lordco, I do not know if you have heard of the internet, but it is this very interesting resource that allows people to shop around for pricing. Charging people more money than it is worth for parts is no longer a viable business model to expect to practice under in this day in age. I was just given your "best price" of 230 dollars for a part for my vehicle, then low and behold I found a much better price from your competition over on the mainland who are more than happy to ship to me for free for the very competitive price of 181 dollars. Imagine that. Now, perhaps 50 dollars to some folks might not seem like a lot of money, but call me crazy paying close to a 30% premium on the exact same part is not really worth it. Just think, if you were willing not to gouge me, you could have had a sale Yours Truly Smarter than i Look ***UPDATE*** Thanks to Lordco's automated google review response, i did reach out to the @customerservice account. After a brief exchange of emails with a CS rep, I was informed that my information would be passed on to the regional manager in the hopes that we could arrange for better pricing. Sadly, as expected, i was disappointed yet again. The last exchange i had with them was Wednesday at 7:38 am, it is now Sunday at 8:18 am. Turns out my customer experience just was not that important to them. I'll update again if somehow this experience changes.

Staff is knowledgeable and nice. Super accommodating and gender is not an issue. First time I have encountered this. Being female, I tend to get treatment like I am a dumb girl. Not here though. They treat everyone equally and kindly. If they don't know something, they don't bs you, but find someone who knows. I totally respect these people. Decent prices as well. Thanks for years of service Lordco Parksville! They even found me a part that was almost extinct, fought for it and won. These people saved my bacon many a time.

Friendly staff.. great atmosphere and quality service..

Great service they've always got what you need or they can get it.

Friendly and knowledgeable staff took the time to help me find the right parts I needed it was a simple but the fact that they took the time in the first place >means a lot it's getting so hard to find these daa

If they don't have it they can get almost anything within a day. Great follow-up customer service. Canadian company