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Reviews, get directions and information for Long & McQuade Musical Instruments

Long & McQuade Musical Instruments

About

Where The Music Begins!

Story

Long & McQuade is the largest chain of musical instrument retailers in Canada, with over 70 locations from British Columbia to Newfoundland. This means that if you're a touring musician, you'll have the benefit of dealing with a familiar store with consistent sales, supply, service and support, no matter where your home base is.


The Long & McQuade Advantage:

SELECTION
Long & McQuade is famous for our variety and range of musical instruments and professional audio products. Whether you're looking for a flugelhorn or the latest Special Edition Gibson guitar, you'll find it with us. You can enjoy the convenience of seeing and comparing various options all under one roof and can often walk away on the spot with your product of choice.

30 DAY PRICE GUARANTEE
Long & McQuade will match the verified price of any in-stock product from any retailer in Canada, both at the time of purchase and up to 30 days after purchase.

30 DAY EXCHANGE
Items can be exchanged or returned for a full refund within 30 days of purchase, provided the item is in new condition and its original packaging. Financed items which are returned are subject to an administration fee.

RENTALS
Long & McQuade is the place to rent, whether it's for a day, a week, a month or more. Think of us for parties, weddings, weekend gigs or sporting events. Renting is a great option if you only need the product for a short time or you'd like to try an instrument out before buying it. We also have special rental and rent-to-own programs for schools - ask our staff for details!

FINANCING
Long & McQuade's in-store account services department, and flexible, competitive financing options, ensure that you can walk out the door with the instrument of your choice in hand.

USED INSTRUMENTS - BOUGHT & SOLD
Have you outgrown your student-model flute? Are you looking to upgrade your guitar gear? Bring in your used instrument and we'll either put its value toward your next purchase, or we'll buy it from you outright. Through our rentals, trades and purchases from customers, we have a wide selection of "previously enjoyed" products at great prices and with 90 day warranties.

REPAIRS & SERVICE
Our service departments have some of the most qualified electronics and instruments technicians out there. You'll appreciate the convenience of needing only one place for all of your sales and support needs.

NO LEMON
You won't get stuck with equipment that doesn't work. At Long & McQuade, our gear really stacks up, and we're willing to back it up!

LARGEST PRINT RETAILER
Between the Royal Conservatory of Music Bookstore, our Major Print Music Division at our Vancouver location and print departments all across the chain, we are able to meet your sheet music needs - from anywhere in the country!

LESSONS
A growing number of our locations now offers music lessons in piano, guitar, bass, drums, woodwinds, strings and voice. Our Music Education Centres feature comfortable studios, qualified instructors, and affordable lessons for all ages, levels and styles.

STAFF
No hard selling here. At Long & McQuade, you can be confident in knowing that you are getting unbiased, expert advice that is truly best for your needs, not the needs of the salesperson. Need professional help? Our trained staff can answer the simplest to the most difficult of your questions -- from what strings your guitar needs, to what software will allow you to record an album at home. After all, we're here to help.

Address: 368 Terminal Ave, Vancouver, BC V6A 3W9, Canada
Phone: (604) 734-4886
moc.edauqcm-gnol@revuocnav
State: British Columbia
County: Greater Vancouver
City: Vancouver
Zip Code: V6A 3W9


Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 12:00 – 5:00 PM


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Reviews
Needed to rent a keyboard here and the staff did not disappoint. It must be something about everyone who works at any L&M location but they always are friendly and knowledgeable. I’ve never seen such a large location with such extensive choice in instruments before! Great convenient location with plenty of parking.
I had such a great experience at this shop! I was really impressed by the wide variety of products you can find. No matter what your favorite genre or instrument is, I know you'll find the best options here. I think the prices are really reasonable. I went there to have my Gibson tuned, and they made it as good as new. The service was super fast and efficient. I can't recommend it enough!
Long overdue review. I’ve been a repeat customer of the acoustic guitar department for the past few years. By far the best selection of high end acoustic guitars of any store in the area. The staff particularly Brian, James and Himmet are not only professional but they’re are all passionate, knowledgeable and friendly… going above and beyond with their customer service. Highly recommend this location whether you’re a complete beginner or a life-long guitar enthusiast!
Just got my acoustic back after some general maintenance. They said 6 days, I got it back in 2. Always ahead of schedule here. And the workmanship is top notch, feels like a brand new guitar. Great customer service here, every employee I've had a conversation with has been cool and informative. Always a fun visit. Great work guys.
Repeated poor service, no quality control, and no communicationnnI brought my guitar in for a setup and gave clear instructions, including lowering the action to a specific height, tuning it half a step down, and ensuring proper intonation. The service completely failed to meet even basic expectations.nnThe action came back higher than it was before and it ahs ever been. It wasn’t tuned as I requested. Sure, they finished it earlier than promised, but what’s the point if it’s not done right?nnThere was zero communication. No call, no email, no update. I had no idea how long my guitar was sitting there. And since I have to make special arrangements to get there based on where I live and work, it’s a real inconvenience when the job isn’t done correctly.nnWhat’s worse is that this isn’t the first time. I had similar issues at the Port Moody location, and I was understanding then, I chalked it up to human error, because I do get that mistakes happen. But now, after multiple poor experiences and no sign of improvement, I’ve lost confidence.nnI had to call customer service just to request a refund. Thankfully, the manager on the phone was helpful and respectful, and I believe they processed the refund I still trust them that much but at this point, it’s about principle. Promises matter, and your actions should reflect them.nnI’ve been a loyal customer for over two and a half years, buying everything from strings to a full guitar. I often bring friends along, and we usually make a purchase just to show our support, even today, I didn’t need picks, but I bought some anyway on top of the $120 setup approximately .nnBut after today, I’m done.nnI don’t care about fixing mistakes anymore. I care about getting it right the first time. This service isn’t free, and $120 approximately isn’t pocket change, at least not to me. I’ll be taking my business elsewhere.
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Directions to Long & McQuade Musical Instruments with public transportation


Westbound Terminal Ave @ 300 Block 80 meters
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Eastbound Terminal Ave @ Thornton St 160 meters
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Vancouver (Pacific Central Station) 210 meters
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2115b
Eastbound Terminal Ave @ Western St 220 meters
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Westbound Terminal Ave @ Thornton St 220 meters
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