Their website is easy to navigate and I love that! When I first became a member of the plan, I had to call because I had questions. What a pleasant experience and great result. The lady that answered the phone was so nice and understood my needs and helped me out in easy to understand instructions. I'm very happy with their service.
Anything related to Blue Cross Blue Shield will not work. The website contains poorly-managed information. Hours of hours of login try, registration, changing passwords will not work for you to simply check your HSA balance.
COBRA folks do not answer their phone. I left messages and emails in the past including my phone number, but do not get a call back.
Helpful customer service and support, used for employees flex planning and spending for medical needs throughout the year!
Very good company.I have worked for them for over 24 years. It is a family business. They treat you just like family and take care of their employees.
Still waiting for a return call with update on a claim sent on Nov 6th. It has been 1 week from my initial request/discussion.
Very attentive to my questions.
The rep was very rude on the line and was giving me the wrong information on my account.
