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London Drugs

  1. Vancouver

Reviews, get directions and information for London Drugs

London Drugs
Address: 5639 Victoria Dr, Vancouver, BC V5P 3W2, Canada
Phone: (604) 448-4853
State: British Columbia
County: Greater Vancouver
City: Vancouver
Zip Code: V5P 3W2


Opening Hours

Monday: 9:00 AM – 10:00 PM
Tuesday: 9:00 AM – 10:00 PM
Wednesday: 9:00 AM – 10:00 PM
Thursday: 9:00 AM – 10:00 PM
Friday: 9:00 AM – 10:00 PM
Saturday: 9:00 AM – 10:00 PM
Sunday: 10:00 AM – 8:00 PM

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Reviews
This is my neighbourhood shop. If you go there busy hours, the parking is not too easy.nThe staff are friendly and helpful.nThe summer stock are almost ready for the early summer in May. They already have some promotion prices for the summer stock.
My husband and I went into this location to get photo IDs for our dual citizenship application, and we were incredibly impressed by Michel S. in the photography department. He has such an amazing personality—he was incredibly nice, welcoming, and smiled the entire time. He immediately understood exactly what we needed for our application requirements. If everyone had an attitude and work ethic like Michel, the retail world would be a better place. He is a truly great asset to London Drugs! Thank you, Michel!
Dropped by london drugs in the afternoon to return an $11 item I no longer needed and the experience was unbelievably bad. The east indian rep immediately asked me for the last four digits of my credit card. I asked why, and all he could say was “I don’t make the rules.”nnIt’s 2026. I genuinely cannot remember the last time ANY retailer asked for credit card digits for a tiny return. Costco doesn’t do this. Walmart doesn’t do this. Even small shops just ask you to tap the card you originally paid with.nnNot only is this outdated policy ridiculous for a ten dollar item but the attitude was even worse. If you’re going to enforce some outdated pointless stupid rule, at least explain it properly instead of giving customers attitude like we’re inconveniencing you.nnAnd to top it off .. I STILL don’t see the refund pending on my statement. If I don’t see that refund in the next couple of business days, I will be reporting this issue directly to head office.nnLondon Drugs, please teach your staff what customer service actually means. This was a complete waste of time and please review your 1990 processes if it does not enhance customer service experience - please learn and improve.
This major East Vancouver London Drugs location is not only a pharmacy, but a big box store that sells all sorts of electronics and household items. It has been here for a long time, back before the Victoria Mews units were constructed on its former rooftop. This place is walkable from my family home when I'm in Vancouver there are no London Drugs in my current residence of Toronto!. I would recommend the London Drugs specific parking lot rather than the plaza lot if driving is necessary.
I had an incredibly disappointing and frustrating experience at this location on September 4th at around 12:00 PM. First, the electronics department was entirely unstaffed. When I asked the photography employee if she could page someone to help me find a cord, she completely dismissed me and said, 'No, I'm busy.' While trying to find the item myself, I was obviously and closely profiled and followed by a plainclothes loss prevention staff member just because of how I was dressed. When I directly confronted him to ask for help with the cord, he claimed he didn't work there and ran to the back of the store.The worst part of the visit was at checkout at Register #1. An Elder was trying to purchase a cane that was far too short for him. The cashier was completely miserable and refused to help him adjust it, snapping that she 'already scanned it' and was 'too busy.' When we realized the cane was defective and stuck, she refused to page for assistance. I had to walk all the way to the back of the store myself to bring out alternatives for this weak Elder. Rather than being grateful, the cashier repeatedly and loudly complained that the item codes might be different, implying the customer was doing something wrong. All the codes were identical.When I tried to read the cashier's name tag to note it down, she actively hid her tag from me. After the transaction, another senior sitting nearby even stopped me to say thank you for helping, adding, 'They are mean here.' The lack of basic human decency, accessibility assistance, and customer service from the staff on the floor and at the till is unacceptable. Management seriously needs to review who was working Register #1 at noon on Sept 4th and address this toxic behavior
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