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LatitudesPlus Smart Travel

  1. Whitby

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LatitudesPlus Smart Travel

About

It’s your vacation…We’re here to make sure it’s incredible. 905.655.6366

Story

At LatitudesPlus-Smart Travel, we listen first. Then we recommend the hot spots, the cool deals and the smartest plans that suit you best. We make sure that every moment counts.

Products

FULL SERVICE TRAVEL Agency

5 INSIDE TRAVEL SPECIALISTS
6 OUTSIDE TRAVEL SPECIALSTS

Address: 31 Baldwin St #2, Whitby, ON L1M 0A7, Canada
Phone: (905) 655-6366
moc.sulpsedutital@ofni
State: Ontario
County: Durham Regional Municipality
City: Whitby
Zip Code: L1M 0A7


Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 3:00 PM
Sunday: Closed

Update Info
Reviews
I did not have a good experience booking my honeymoon through LatitudesPlus. To start, my travel agent changed and I was not notified. I had originally submitted all of my travel information only to have them lose it as well as my credit card information. When I called the manager to sort it out I was not impressed. He did not address the issues I'd been having and offered little explanation on anything. Throughout the booking process I felt like my travel agent was unorganized asking for information multiple times and sending me emails meant for someone else. They also tried to charge me for the honeymoon package that we qualified for free with the resort. Overall our flights and booking at the resort was done properly but throughout the process I felt like I was uninformed and trying to understand what was going on.
7 years ago (10-02-2018)
We booked our wedding through Latitudes and it was a horrible experience. Our original travel agent was amazing, but they let her go without telling us or anyone else in our group. It was about a week before I found out and it was not through the travel agency contacting me. I had multiple guests complain that the agent wasn’t answering them. When I contacted latitudes to ask why I wasn’t informed that our travel agent was no longer with them the manager simply said “you’re not our only customer” as true as that may be, we were bringing them a decent amount of business and a lot of confusion could have been avoided with a simple email to inform us of this. The manager is very rude and dismissive as experienced by myself and many others from our group. Our second assigned travel agent (who was only assigned after I called, a week after our original was laid off) was extremely nice and more apologetic about the situation than the manager. However, she seemed disorganized and did not give us a lot of confidence that something wasn’t going to be missed. I will give her the benefit of the doubt that some of the disorganization was due to being thrown into a large group booking in the middle of things. The majority of our guests complained to me and some even complained to the manager about a lack of communication, as well as a few other issues they were experiencing. They felt as we had from talking to him, completely unheard and disrespected. When we were sent our etickets the majority of our guests didn’t actually have the attachment and had to ask for it again, the date of birth for my mom was wrong in her ticket (which she noticed, not the travel agent), and my friends name was spelled wrong (also not picked up by the travel agent). I would absolutely never use the travel agency again, nor would I recommend anyone use them. The manager is extremely unprofessional and clearly doesn’t want the business by the way he speaks to people.
7 years ago (13-02-2018)
Great service. Andrea took the time time to really help us out and get the right fit for our trip. Kudos to Abdul as well. Patient and knowledgeable team
8 years ago (28-11-2017)
Very knowledgeable, personable service! Abdul is our go to consultant, he is extremely friendly, genuine and full of great suggestions!
8 years ago (17-09-2017)
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