Landmark Home Solutions

We have used landmark in the past and were very happy with the service and the quality. Not sure what has happened with this company but it is not good. We ordered two garden doors. The contractors came quickly for measurements and I was told we would have our installation date in two weeks. After four weeks I had to call to find out when our installation date would be. Very sorry it took so long and we received our date. Day of installation a different team of contractors show up. Nice enough people, they install, doors are not lined up at all but it was explained due to the settling of the house it is the function of the door they are concerned with getting perfect. Fair enough. A piece of wood trim was put on one of the doors. We were told they would be maintenance free. Wood rots. One door was not caulked above and finished. One door arrived completely wrong and was installed with the promise that the wrong window could be easily removed and the correct one put in. I sent pictures of the unfinished door and the wood trim to the company and never had a response. I called the company a week later and was promised my doors were to be ready at the beginning of the following week and I would get a call that week for the repair date. I mentioned the incomplete door and was told to just let the contractors know when they arrived. It is now two weeks later and have not received any calls about anything. They are happy to charge us for the job that is not correct and not complete. Every time I call nobody answers the phone. You are not making me smile today Landmark. I do not think we will be bringing any of our future business to this company.
1 7 years ago (25-10-2017)

9 windows installed by Landmark Home Solutions in 2011. 7 windows have to be replaced because of poor installation and incorrect windows installed. Screen on a window has to be replaced because it is too small and falls out. Casing on outside of windows had to be replaced because of poor workmanship. We are still waiting for the final window and its casing and screen to be replaced. Landmark will not call you-EVER. Repeatedly, I leave messages for someone to call me with status and never get a response. Repeatedly, Landmark promises installation dates and doesn't call or show up at scheduled time. Repeatedly, I have been so disappointed with this company that I wish I had never hired them 6 years ago. If I could give them negative stars I would.
1 7 years ago (18-09-2017)

terrible post installation customer service. We had 2 large patio doors and 12 windows replaced on July 8th, it’s now mid October and the job is not finished. Just after the original installation we noticed 2 significant issues: one patio door lock is not working (which is a safety issue) and has a damaged glass inside (noticed after washing it) Another window is not levelled, and so the top frame is already sagging in the middle and mechanism sometimes falls off so you can not open the window This is not to mention small items like: outside capping has ¾'' difference between top and bottom frames, hole in the screen, windows are not aligned, scratches on the frames, and spots on the glass that are impossible to clean. Landmark technician came on July 20 and agreed that identified issues have to be fixed, new door will be ordered and ready in 2 weeks. 2 weeks changed to 2 months and on September 21st they were coming to fix it. They called to postpone it to Oct 3 due to “unavailability of wooden trim”, since then we’ve been given 2 new dates all of which were cancelled on the day of. Recently we found they don’t have the door (3 mths later). We’ve had painter and window drapes installer on standby for 2.5 months to accommodate Landmark’s expended schedule. Stucco company couldn't postpone their work any more and started to cover windows frames which they suppose to align. We find the customer service unacceptable, especially for such large transaction size.
1 7 years ago (13-10-2017)

Wish I could give zero stars. First project manager calls and asks if our install date can be pushed back. Ok, no problem. About three hours into the first day (of two) install she calls back and asks if we mind if they don't come back the next day, as they have another project to get to. Luckily I stood my ground and told her no. They came back the second day, but still left at 2:30 with the job not done. The installer was brutal. He got mad that an old window wasn't coming out, started cursing real loudly. He got so mad he swung a crowbar at the window and smashed it. A piece fell and cut open his arm badly, I had to rush him to the hospital. He bled all over the house and porch, Landmark never offered to reimburse us to get it cleaned out, or for the towel used to cover the wound while I drove him to the hospital. Two windows were damaged during install, and the trim work was brutal (see picture). It is like that at almost every window. We had 11 windows in total. The mess they left each day was brutal. We spent 2-3 hours each day cleaning up after them. Left their shoes on, didn't even ask if it was ok. Its been over 3 weeks since the install, and we still haven't had anyone back to start fixing all the mistakes. It appears the problem is that Landmark hires sub contractors to install their windows (which is not what the salesman told us), so you don't have any consistency on the installs. Some might get great service, but others (like us) will not.
1 7 years ago (24-08-2017)

I couldn't be happier with my Landmark products. Everything was great right from the first phone call, sales rep and installers. The crew did an amazing job installing and cleaned everything right up. I'd recommend Landmark to all my family and friends.
5 7 years ago (02-09-2017)