Lalande Plumbing

One star is too high. Requested a quote from them and only had two requirements before I gave them the job. One, don't go over the quote and two, make sure you meet my deadline of June 1st. They were going to be about twice the quote, at over 16,000.00, had I not stopped them. I paid them over 10,500.00 and an additional 2000.00 for another plumbing company to finish the work they quoted at 8400. They also were still not done as of Thursday last week, when I fired them. They cried that their plumber had quit the week I gave them approval. That's why they couldn't meet my deadline. My argument is they should have been up front and told me so I could have accepted the delay or got my deposit back and went elsewhere. They claimed that they went over the quote because of unforeseen circumstances. They tried blaming me for not having the CSA approved faucets. My argument is they half assed the quote. I provided plumbing diagrams from a reputable engineer that was 100% approved by the city with no modifications required. The plumbing inspector was also only a phone call away if they weren't experienced in salon plumbing and requirements. Had they done their homework properly, they would have known without a doubt, what had to be done. The plumbing inspector made sure they were well aware what they would have to do when he did his first inspection, yet they still installed the incorrect fittings and tried to blame the inspector for it. They arbitrarily create additional invoices without approval. They're unavailable and don't return phone calls or respond to emails when you're trying to confirm when they actually plan on working. They invoice you for work that they haven't completed and then magically they're available to email you, requesting payment for the work they haven't completed. The end of the day this was a great life lesson for me, one that you don't have to experience for yourself. Do yourself a favour and avoid them...
8 years ago (16-08-2017)

I found the service very professional and they responded quickly to our emergency. They were neat, explained their fees clearly and the invoice reflected the estimate correctly. I will use them again.
8 years ago (19-05-2017)

Excellent company to deal with. When I renovated my kitchen, they installed my new sink, faucet and re-installed my dishwasher. The work that they did was perfect and the owners were great people to deal with. Would highly recommend them again.
8 years ago (23-05-2017)

Michel was very knowledgeable of all the bathroom products including showers, vanities and fixtures. I appreciated that he was able to give me a competitive quote quickly.
8 years ago (07-05-2017)

In my opinion this was a less than desirable experience, make sure you have everything in writing (contract) with this company. Shop around first as they are more expensive than the competition and ensure that your schedule is on paper as well as a handshake does not mean much to certain people. If I was personally going to do it again I would keep scrolling to find another company and save myself some trouble.
8 years ago (19-03-2017)