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Kwik Images Postal Outlet

  1. Burnaby
  2. Burnaby Shipping Centres

Reviews, get directions and information for Kwik Images Postal Outlet

Kwik Images Postal Outlet
Address: 4820 Kingsway , Burnaby V5H, BC, CA
Phone: (604) 430-0116
State: BC
City: Burnaby
Zip Code: V5H


Opening Hours

Monday: 10:00-21:00
Tuesday: 10:00-21:00
Wednesday: 10:00-21:00
Thursday: 10:00-21:00
Friday: 10:00-21:00
Saturday: 10:00-21:00
Sunday: 11:00-19:00

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Reviews
I wanted to send a small letter parcel to Poland on Wednesday The lady told me i had to fill the form online I tried to do it for 40 minutes but every time I completed it started all over again There was other customer trying to do same and he was not successful either The lady cashier did not help She acted that it was all my fault and i did not know how to use the phone So other customer and me just went home Later in the evening I went to post office in Surrey It took me only 5 minutes to send the letter and i was not asked to fill in any form
They lost my package and did nothing!! I have my item tracking number that has shown my item was ready for pickup on Canada Post Website. But they said they couldn’t find the number and refuse to help deal with the problem. Poor customer service!
Great location. I agree that it’s slow getting to the front of the queue. It’s not the post office peoples fault, it’s the customers who don’t know what they want and aren’t ready when they are next. No complaints about the staff. It’s the customers yelling at the clerk doesn’t help. I have to bite my younger each time I’m there.
Remembers me day said they were open 10am-10pm on phone. Arrived and they were closed. Thanks for wasting my time.
I moved into area couple years ago. All my mailing needs are happened to be purchased here. Usually I go before noon, and most of the time Luis or Jackie helps me. There are also few other clerks, very polite, helpful and friendly. I've had few issues in past, but I was wrong. I don't recommend to come close to 5.30-6.00pm because this is the time most of the locals finish work and go for the chores, including postal office.
The employee by the name "Lius," or "Luis" has horrible customer service. I normally go to other locations, but occasionally come to this one. I get the label sleeves when I'm there and carry all my packages along with the labels so I can prepare them. I was even told not to get the sleeves ahead of time so I could get them when I drop off the packages. When I went today, Lius/Luis would NOT give me ANY. I didn't know what to do and he pointed at the tape for sale behind me when I know in fact they have tape. Very rude and not helpful at all. When I said I would head home instead, he didn't even care. He should be fired. Not helpful for the company, and I've had positive experiences with Canada post so far. I hope I never have to deal with him again.
The lady who name Veronica will cause you a lot of troubles because she is a terrible person and an unprofessional staff. She refused to give me my package because she claimed that the Delivery Notice Card was NOT an acceptable proof of residency documents It is! It says on Canada Post's postal guide/policies website! and asked me to get something else as a proof. As a customer, I found her company policy for her, kindly ask her to read it on my phone, and she said that she didn’t care what it said on the website and asked me to “contact Canada post to deal with it”. Veronica was proud of her act the whole time and claimed herself as a “good employee who follows the rule perfectly”. I, think she needs more time to study their company policy, learn to be respectful and professional, then she may be qualified for this job.
Half of the staff are kind of impatient. Change my rate to 3 stars because half of the staff are nice and helpful. It really depends who you take service from. Also, it happened twice when website showed ready for pickup but when i was there they told me no package.
Very Polite and Helpful Staff ever seen. Must Recommend
Chaos, I came here 4x in different days for just Tangerine cc. The employees didn’t know how to do it. There was only one worker every time I came. Seriously, it needs to hire more employees during the busy hours. Also, they need better training.
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