KeyBank

Super nice staff, very helpful.
10 years ago (15-04-2016)

I had an account with this branch up until about 4 years ago and also had an account with Kitsap Bank. Both were business and personal accounts. At that time I felt that having 2 bank accounts was sort of confusing. So, I closed this branch out. I have come to realize that I closed the wrong bank account. Why? Because this branch was always fair with me and when I had some troubling legal issues (child support in CA) that state had all of my accounts FROZEN. I took care of the problem and soon after, my child support case was paid off and done. Here is the kicker: Kitsap bank would not re-open my account even though CA had sent them a fax of facts showing the they had lifted the freeze. Kitsap said "We need original INK not a fax which took 17 days as my money remained frozen and bills continued to grow. KEY BANK at this branch immediately accepted the fax and UN-Froze my account. So, yes I should have stayed with them. I'm going to close this Kitsap account and visit and re-open both business and personal accounts with this KeyBank on Monday. Thank you guys who read this far. This branch will work with you.
13 years ago (02-11-2013)