Kensington Town Office

Great place for events and fairs. I went today to the Parallax Art Fair and the space allowed several stands and many attendants. It was spacious and comfortable. Hope to attend more events there soon

What is going on with compassion and kindness these days? I have been dealing with Mrs Maxine DaCosta for a very long time and she has been one of the most incompetent, slow, rude person in the borough to deal with... I am not sure what is going on in her life to act in such manner with her "clients" I heard I am not the only one treated this way. But she needs to start liking her job or leave... I am sure a lot of people will be happy to replace her. Sending her love and light

I was very lucky to be served every times I called the school admissions from a gentilment called Andrew Blake. He is perfect for his rule as he is super caring and supportive towards the parents that are going through a stressful time during the school application for reception children and on this case this year I was served by Andrew and I could not have been more happier for the level of support I have recived from him. Was like talking to a member of family . He understands exactly how much each parents want the best for their children and he made everything possible for parents and my self to reassure us that the best option when applying for a school is to choose 6 schools options reasonably good for us instead of just choosing one that maybe was diffito get hin. For the best of your child my advice guve also from Andrew is when applying to choose 6 school and defenatly one of them might be the one that wil be offered. Instead of choosing one and ending up being upset because there was no space available and having g your child sended to a school you might don't know or like. Because is possible. Andrew ois good at his job and I will always thank him for the good support. thanks again

Nice and functional public space with very friendly staff. Just follow the clear signs to go where you need to. Reception desk is very helpful!

The Town Hall virtually empty but staff on duty very helpful. The place is nice and clean and spacious. Sanitizers available. I went there especially to sign Queen Elizabeth II RBK&C Book of Condolences.

Big thanks to Aaran and Kensington and Chelsea councils, Housing and Employment team for their advice and support

I think I can easily say its the worst Council in London, minus -20 Stars. Ask 5 of there member of staff the same question and you will get 5 different answers. The funny thing is 4 out of 5 will be totally wrong. They lie to you without shame. If you have a housing problem or a Homelessness issue than you have lost already. Most useless people working in this field in this council. They wont help or don't know how to do there job and will give you wrong information over and over again. The councils head of Housing contacted me after me filling a complain and told me that I will get help. Here 8 month after and nothing. Will file another complaint vs RBKC. Worst people to deal with in my opinion.

This review is for the Covid testing facility section only. Came here today and had a disgraceful service given to me. I came in politely asking about doing a walk-in Covid test as I hadn’t done one since last Summer I preferred to do it under supervision so in-clinic to ensure I did it properly - which should be fine, as it’s a service the Town Hall is offering. The staff were very reluctant to help me, even though I didn’t complain and asked nicely but instead of showing me where I go they just instead multiple times tried to deter me from doing one in the hall and tried sending me away before then “directing” me to round the corner lane 9. This part I’m not so concerned about as it makes sense they wouldn’t want to walk someone who potentially could be walking in ill although I’m not. But for me the main point of complaint is the way they spoke to me. It was speaking very fast and short in a “hurry up” sort of way like the important questions I asked were ridiculous to ask or something such as if it registers to the NHS app - which is a relevant question - hard to explain but the underlying tone and way of speech was just plain out rude - and the staff should learn some better manners/ etiquette when working with the public. Speaking in a overly fast manner & rude tone just suggests to members that we are a burden to you despite asking just a couple relevant questions when I assume you’ve been hired for “customer service” and therefore should be helping us. To make it clear it was two men I spoke to, not the lady that worked there.

Very helpful and polite staff Pleasantly surprised

A good place to work. Friendly staff