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Izakaya Sushi Bar

  1. Duncan
  2. Duncan Sushi Bars

Reviews, get directions and information for Izakaya Sushi Bar

Address: 167 Canada Avenue , Duncan V9L 1T4, BC, CA
State: BC
City: Duncan
Zip Code: V9L 1T4


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Reviews
Came here with my family, ordered the love boat, sockeye salmon nigiri and mango special roll. First off the sushi was great, presentation was nice, the fish was tasty and nicely cut. The customer service however... was lacking. It was a busy Friday evening, only 2 chefs pumping out orders as fast as possible, kudos to them. The servers were a bit lost and we were basically seated in a corner and forgotten about... While we waited about an hour we saw pickup order after pickup order go out the door. Aside from taking our order, no one came by, no water refill, no one came with our bill, no one looked our way. Kinda felt like we were a nuisance being there. This place is in a good spot and has great potential. 4-5 stars are within reach!
It’s fine sushi for bing in Duncan but the quality has gone down my unagi donburi was $20 and had very little rice for paying $20 for it I expected it to be as much as the bulgogi. You can even see how small the portion is compared to my computer mouse. forgot one of my rolls completely and when I asked for separate containers they put everything into one container. Family is now very hesitant to order from here again and we probably won’t for a while.
We were beyond disappointed by what we witnesses tonight at Sushi House. As we sat eating our dinner we witnessed the woman boss verbally abuse the incredible waitress multiple times. Threatening to send her home with no pay if she chats to the customers other than taking their order. She told the young waitress she no longer gets a break. Keep in mind she was shouting this to her in front of customers. I did say something so the boss came over and asked if I had a problem. I expressed that I had an issue with her abusing the young woman. She tried to justify it by saying that she gave her notice and leaves in January and she has to train the new person. Unacceptable!!!! You can not abuse people! Interpersonal skills are a HUGE asset, instead of abusing your fantastic waitress you should have had your new staff member watch and see how it's done. I will never eat here again. 1 satisfied customer tells 10 friends, 1 unsatisfied customer tell 1000! My reply: Although your response is very well worded, I know the abusive woman last night was NOT the head waitress but indeed an owner. I have heard from many in the community including ex-employees, that this is not the first time your establishment has mistreated their employees. Abusing others is not ok. I seriously hope the female owner takes some communication classes going forward. As well, she needs to learn more about Canadian labor laws. I encourage those who still work for you to exercise their rights.
I've eaten at every single sushi restaurant in Duncan many times and they're all pretty darn good but I recently tried sushi House for the first time. Big mistake, I ordered some sushi and it was okay I also ordered a tuna salad. I asked for non spicy, I received a pathetic small bowl of lettuce with a small bit of raw tuna but no dressing at all. When I asked they confirmed that they had not put any dressing on my salad at all. You would think for $15.95 a non spicy dressing like their pannko plater dressing, oil, anything would have been included or offered, not! So very disappointing. Again NaTrangs is still the best. Vegetarian options: I ordered a non spicy tuna salad for $15.95. small amount, no dressing and maybe 3oz tuna, would of been better off buying a case of salad at farm market
Location is convenient. Came highly recommended. Good service. Pretty fast. Fresh. Served in to go dishes due to covid. Otherwise good presentation. Please like my review if it was helpful.
soup is made of powder, not good quality. low CP ratio.Food: 1/5
Sushi House has been putting in their A game lately. Everything we had was super fresh and tasty. The mango nigiri rules. Even the edamame was steaming hot and super salty, which is just how it should be.Food: 5/5
second review i am making on this place, first time the server was being rude over the phone not the first time this has happened, friends have experienced this too from the same server. and now they have had me waiting at the door for 10 minutes without acknowledgment other than being asked if i wanted a menu to look at. Phone calls prioritized despite there being a fair amount of time between the next call and a family came in whilst i was waiting and they were seated, AGAIN, no acknowledgement to me. regret tipping them after that. on top of all of this, i hear the workers complaining about how much work they are doing, i work in food service and i understand how stressful it can be but that is not something you should be saying where people can hear you. if you do not like the stress of the job then find another one rather than complaining.
This a Friday when a restaurant should be in their top game. Service: Great we were seated at table by young lad, and we're occasionally checked on. Food arrived a second after ordering which is miraculous, as if it was already made a day ago... Food: They dropped the ball here when I saw them pulling out premade rolls and cutting them on the tray. I did not eat but my girlfriend said it was definitely not the freshest she had if not the worst we've ever had. So sad. Do not expect to eat freshly made sushi here Atmosphere: Yuck yuck yuck, dead silence in a highly lit hall, I can hear the table across the room breathing. Then suddenly they start playing radio music, as if I'm in a shopping plaza. Definitely not a place to leave impressions or set the mood for any type of Oriental experience expected at a said sushi restaurant. Ps: The menus posted here are outdated and you'll be surprised with their new menu. Prices much higher, for a bit less food All in all I was disappointed to say the least, even without eating those premade rolls.
Me and my friend went for take out they said 25 minutes we waited half an hour then went and were told another 10 we got a beer while we waited it took 15 minutes for the beer, then another 15 for the food which okay I can deal with it. I got the deluxe sashimi 22 piece it was 18 pieces, which consisted of tako, salmon, surf clam, and sweet prawn. Hardly deluxe and it still cost 65 with tip for that and a simple house roll. Will not recommend and will never be going back!
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