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Kensington Clinic
2 km
Very professional, friendly and open feeling. The clinic makes you feel "at home...
Every time I’ve come to the clinic the staff are always very friendly, appointments are always on time and it always a pleasant experience. Staff have gone above and beyond for me multiple times! I’ve never had an issue getting through to reception and when they’ve said they’ll call me back they’ve always done so in a timely manner. You are not just a number at this clinic and the doctors truly care about helping you and giving you personalized care.
I love this clinic. I have been a patient at this clinic for quite a few years now. My doctors previously Dr Albrecht and now Dr Suri and the staff are very caring and friendly. My experience with this clinic is only positive and all good things to say about it. Highly recommended.
My experience has been unlike those that are poor. Actual health care feels wonderful and every human at this clinic has embodied care. I'm so grateful I was referred here.
I chose to go here for my first pregnancy. Sadly, I had to switch to a different doctor as I moved but the attentive team at Isis are fantastic. Every appointment was a good experience and I felt taken care of during my entire time there.
I’ve seen a couple of doctors here over the years. Women are often passive aggressively shamed, and their concerns and knowledge of their own bodies are often dismissed by medical professionals. Compassion and an ability to really hear patients are as important as medical expertise, and Dr. Coughlan has all of that. I agree with others that there were reception issues in the past, and it was very difficult to reach anyone. Perhaps that has been addressed because when I called recently I got through to reception and she was very friendly and helpful.
My experience with Isis during my twin pregnancy was absolutely amazing! Dr.Coughlan took great care of me, and I was well supported with their team of OBs during the birth as well. The clinic was very responsive through their online messaging system when I needed to use it. I would and have reccommended this clinic to anyone looking for an OB.
There is some room for improvement at reception of this clinic but the service I received from Dr Coughlan was easily 5/5. From the moment I met her she gave me time to ask questions, explained things in detail and was a straight shooter. Her balance of being real with he facts but supportive was exactly what I would want in an OB. She held my hand as I was put under for surgery and I was treated with empathy and kindness through the whole process from first meeting to OR to follow up. She's a wonderful Dr., I hope she sets the standard for all OBs.
It's a shame this clinic is run so poorly because the doctors are really great. Dr. Suri and Dr. Albrecht give acceptional, service. But, you cannot get through to this clinic! There's been a few instances where I've had concerns, such as developing infection and all I was able to do was leave a voicemail. The calls are never returned. I ended up having to go to a walk in clinic to get antibiotics, and I never heard from Isis. The receptionists are rude and forgetful. For a clinic that sees high risk patients, it's concerning how little they care.
I wasted so much time and energy on this clinic - that wasted time was spent crying, mostly. After my referral from my doctors, I finally got an appointment for my IUD removal, and when I went in the day of, the receptionist was extremely rude and told her coworker under her breath that I was supposed to come in the day before. I checked and I had had the right day so I apologized and said I didn’t know what happened, and the lady told me that she had tried to call me twice without leaving a message, something I didn’t see because I was at work the day she was calling. They had tried to call me very poorly to reschedule me for the day they were calling. We made another appointment for the following week and I left in tears so embarrassed. I didn’t even want to go back the next week but I had no choice. I wanted to wait before I put another IUD in to see if some issues cleared up, and when they did, I tried to make an appointment to put it in, left a message, and didn’t hear back for a month. Tried to leave another message, and like everyone else, got the same thing where you literally will go insane if you want to talk to someone on the phone there. It doesn’t seem to actually happen. Tried to leave a message and the voicemail didn’t work. Tried again, didn’t work. Eventually I called my family doctors office and asked if anyone there could help me, and the receptionists booked me in for a consult with one of their doctors there. This clinic made me go insane. Every time I think about their treatment towards me or any of the other women I’ve read reviews from, I want to cry. I forget her name, but the OBGYN I ended up seeing when I did manage to go in was nice enough, but not nice enough to make up for every thing else. If you can go anywhere else, do so.
I could not be happier with the entire team at Isis Women's Health Clinic. My primary physician was Dr. Baranowski and my main contact nurse was Shanda. To say I had a lot of questions would be an understatement! They took the time, answered everything and made sure I was always taken care of, especially having a baby during a pandemic. When its time for baby #2, I will happily march my way into their front door again. They always made sure myself and baby were healthy, happy and taken care of. Thank you for everything!
Kensington Clinic
2 km
Very professional, friendly and open feeling. The clinic makes you feel "at home...
Cusano Ron MD
8 km
