Intersport

Good place to shop!

My son received Crocs for his birthday but they are too small. I ask for an exchange and I am refused because the purchase was made from another sports expert. $60 in the trash! After that they wonder why people shop online

I bought a pair of ski snowshoes 1 year and 1 month ago. The binding came loose from the ski and I tried to get a warranty or repair.nnHaving been a victim of the poor quality service offered by the store advisors, I had to try to obtain warranty or repair service with the store manager. The latter, being anything but professional, informs me that the one-year warranty has expired and that he cannot do anything for me. He and his team are not even able to repair the breakage and they refer me to another store in the area.nnI went to a small local merchant in Shawinigan Boutique de Ski Lapointe and the kind advisor repaired my ski in less than 5 minutes. An outstanding service with sound advice for the future maintenance of my skis.nnI cannot recommend that anyone do business with the Sport Expert de Shawinigan given the multiple occasions where the service was anything but acceptable for a store that defines itself as a sports expert. The contemptuous attitude of the advisors and the manager offers you the perfect mix for a mediocre experience and an atmosphere which does not give the desire to encourage this great banner of experts.nnAnother little piece of advice, if you want a specific part, do your research before going to the store, the advisors have a low level of knowledge of their product.

Thanks to big girl Alice? for your excellent customer service =nYour colleagues often come to ask you questions. I imagine you are the manager!

I bought a pair of pants and when I got home I saw that the pants were broken. I hadn't noticed it in the store. I called straight away to ask if it was possible to bring them back as they were not in good condition and I had removed the label. I was told yes. The next day I went and was turned away saying I was lying and the pants were probably broken by me.nnThis is not the first time I have had a problem with employees at this store. I wouldn't go back there. Be careful to check that what you buy is in good condition. They will refuse you any exchange.