Inn at Lincoln City

We stayed in 311. The room was spacious with a wonderful whirlpool tub in the room. The view of the D river was great too. The Inn was clean and smelt nice. Customer service was fantastic. My love and I enjoyed our stay greatly and will be definitely coming back.
7 years ago (18-04-2018)

I never leave reviews ever, but this situation should not happen to anyone.I will never stay at this place, or should I say we never got the opportunity. Our reservations were forgotten by us, and they completely could have cared less. They completely took $150 off from us, and when I called to talk about the issue the manager showed no compassion, or kindness. Mind you our cell phone had been changed, and the email was written down wrong, so no one contacted us about our stay. They stated they did, but we had no missed calls at all in our call logs not one. The manager over talked me the whole time, and claimed she didn't refund some of the money cause it had to come out of her personal paycheck. REALLY!!! when does this happen??? I worked for customer service many years, and I would never treat customers the way we were treated. She even stated I am glad you don't ever want to come stay with us. She was completely unprofessional. They have lost our business, and anyone we know as well. I understand that accidents happen we would never not just show to our vacation at the coast, but the way we were treated over it was just unacceptable. Honestly I have stayed in way better places where they care. STAY AT THE HALLMARK INN, its much nicer, and every time we come they roll out the red carpet for us. We don't get many breaks since we do foster care, so this was a real hit to the heart.
7 years ago (02-04-2018)

Very nice updated room. Hotel staff was very polite and courteous. The only issue I had was the shower head, it is a commonly used one and I don't like it. Very small thing, I know. I would stay here again.
7 years ago (01-04-2018)

James saw to it we got a great room despite all the upgrade construction and what not going on! The breakfast waffles and all were Great! Loved our in-room hot tub and the fridge was big enough to hold our take out boxes from dinner out. We could see the ocean and D river from our room and we were close to dining and shopping too. Loved watching the storms blow in over the weekend! And appreciated the towel swans and such for our anniversary stay, thank you so very much!!
8 years ago (03-12-2017)

MAINTENANCE MAN OPENED MY DOOR!!!!! THAT'S RIGHT!!!! HE DIDN'T EVEN KNOCK!!!! I WAS SITTING ON THE BED CHANGING I DIDN'T EVEN HEAR THE DOOR OPEN, I LOOKED UP WHEN I HEARD A MAN'S VOICE SAY ("OH THEY SAID YOU CHECKED OUT") AND THEN I SAW A HEAD IN THE OPENING OF THE DOOR, AND THEN HE CLOSED THE DOOR. NO KNOCK, NO ANNOUNCEMENT, (LIKE THEY ARE SUPPOSED TO DO, LIKE HOUSE KEEPING OUR MAINTICE) NOT EVEN A SORRY. AND NO ONE HAS CHECKED OUT IT WAS NOT EVEN CHECK IT TIME IT WAS @10:06 I WAS WATCHING THE PRICE IS RIGHT AND MY HUSBAND WAS DOWN STAIRS SMOKING, AND WHEN I CONTACTED THE HOTEL I GOT NO RESPONSE AND WHEN THE BOOKING PLACE WE WENT THROUGH CALLED THEM THEY SAID THEY DIDN'T WANT TO DO ANY THING, NOT EVEN AN APOLOGY!!!!! NOT COOL!!! I DID GET SOME BEAUTIFUL PICS THOUGH
7 years ago (15-03-2018)