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ICBC - The Insurance Corporation of British Columbia

  1. North Vancouver

Reviews, get directions and information for ICBC - The Insurance Corporation of British Columbia

ICBC - The Insurance Corporation of British Columbia
Address: 151 Esplanade W, North Vancouver, BC V7M 3H9, Canada
Phone: (800) 663-3051
State: British Columbia
County: Metro Vancouver
City: North Vancouver
Zip Code: V7M 3H9


Opening Hours

Monday: 8:30 AM – 4:30 PM
Tuesday: 8:30 AM – 4:30 PM
Wednesday: 8:30 AM – 4:30 PM
Thursday: 8:30 AM – 4:30 PM
Friday: 8:30 AM – 4:30 PM
Saturday: Closed
Sunday: Closed

Update Info
Reviews
Over 15 months, it became evident that once liability and escalation entered the process, professional courtesy and continuity of communication diminished significantly. For better words I am the most vile thing that ever happened to my adjusterS. B/C they don't like my personality. You still have a job to do.nnRequests for clarification and basic administrative consistency frequently went unanswered, requiring repeated follow-up from both myself and my treating providers.nnThis disgusting lack of timely response placed increasing pressure on continuity-of-care documentation, effectively transferring administrative risk onto medical professionals who rely on accurate, current information to deliver appropriate treatment. In practice, this resulted in avoidable delays, uncertainty, and duplicated effort, despite repeated attempts to seek direction or confirmation through appropriate channels.nnThe sustained pattern of non-response functioned as administrative distancing rather than resolution. Silence, particularly in the context of an active and complex claim, does not operate as neutrality; it compounds instability and undermines coordinated care. It's giving nnThis was especially concerning given the mental health components of my recovery. How are they not trained in the mental health act as Healthcare adjacent insurers, honestly this one made my jaw drop. The Mental Health Act exists as a safeguard to facilitate access to care and protect claimants during periods of vulnerability. not as a mechanism for intimidation, escalation, or deterrence. Interactions surrounding my claim reflected a limited understanding of its protective purpose, which in effect created additional barriers to accessing already constrained public mental health resources.nnNotably, this experience diverges from ICBC’s own published commitments regarding timely communication, consistency, and claimant-centered recovery, as outlined in ICBC’s publicly available Recovery Benefits and claims service standards. These materials emphasize continuity of care, responsiveness, and collaborative coordination with treatment providers. However, the application of these principles in practice remained inconsistent, leaving the burden on the claimant to maintain continuity, professionalism, and system navigation without reciprocal accountability. And throughout the adjusters every single new one had no concept or understanding of trauma-informed communication. Honestly morally repugnant for healthcare adjacent insurers.nnWhen systems designed to support recovery instead introduce instability through prolonged silence and procedural inconsistency, the result is not neutrality but preventable harm particularly when the claimant is required to compensate for systemic gaps while actively rehabilitating.
ICBC’s handling of my July 3, 2025 multi-vehicle rear-end collision has been unacceptable. I was fully stopped on Highway 1 when my vehicle was hit multiple times from behind. I documented everything — photos of the crash, IDs of all drivers, and video footage of the entire incident — yet the claim was still mishandled.nnMy assigned adjuster, Rav Grewal, along with other ICBC staff, failed to return calls or emails, provided no meaningful updates, and left me chasing basic information. I was forced to pay a deductible despite being clearly not at fault, and ICBC even attempted to push my injury treatment to WorkSafeBC, which is inappropriate for a motor vehicle accident.nnThis felt like deliberate delay and responsibility-shifting rather than fair claims handling. I pay mandatory premiums expecting service and accountability — not silence and avoidance. Based on this experience, ICBC’s “fair claims practices” exist in name only.nnI can leave a copy of the full complaint and videos to show the public.
4 years after my claim and a denial and a crt decision that my injury was not my fault and and a vision impairment that makes me not able to do my job they offered me a 180 day review. For loss of wages. And now I wait and wait because the CAG is busy. And they always thank me for my patience and apparently they understand my frustration as they sit at work and do their job. And can’t get back to you because they are enjoying their holidays. Mean while an accident victim struggles day to day. For 5 years.
From march 2025 holding my license for non payment i was lost my job and i spoke to the person name Samantha several times for payment plan, never giving me option for monthly payment or temporary license to go for work. This is unacceptable rules what they are taking own decision, $400 icbc add on top interest what i owe money to them, my last conversation with Samantha was on 27 January 2026 she was very rude, this situation have to change from government.
I called to report a hit and run and after over five minutes of listening to their answering machine their system failed and dropped my call. If I was any less of a man I would just drop the report. The police refused to take an incident report saying it's icbcs responsibility, you are dropping the ball and it's costing us personally. I am outraged.
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Lonsdale Quay @ Bay 4 10 meters
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Lonsdale Quay @ Bay 6 20 meters
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Lonsdale Quay @ Bay 5 20 meters
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Lonsdale Quay @ Bay 3 30 meters
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