i-Technique

My screen died on a brand new M1 Pro so I walked in, described the problem, and they investigated and notified me of the issue a few hours later. It needed a new display and they had it ordered under warranty. Note -- I also had apple care for this machine. The next day it was ready. Easy, quick and great service.

Just tried to get a quote on an iPhone 11 Pro cracked screen without apple care got quoted $450…. Do not under any circumstances go to these con artists.

Beware - this store attempted to charge me for repair parts even though they knew that parts are covered under my Apple warranty. If your Apple product is under warranty or Apple Care, don’t go to this store because other Apple stores will cover the parts.

I had two broken keys on my new computer that my baby peeled off. I got a list of places near me from the Apple store website. I chose this place because it was close to me and seemed to have good reviews on Google and Yelp. They required to order a scissor repair kit, which they told me will come and be done in 1-3 days. That took 3 weeks to arrive. Brad was very adamant on not letting me keep my computer that night and bringing it back when they have the tools so they can run diagnostics on it. They kept my computer for 6 days before they allowed me to have it back. When the scissor kit arrived, I had to turn in my computer again for another 6 days. When Miguel repaired those two keys, he discovered that one key was not working, but it did work all day before I turned it in. That required him to order a new keyboard, which luckily is under warranty but took more time of me not having access to my computer. In total, from my first appointment to when the whole computer was fixed, it took 26 days almost a month and I had 12 days I did not have my computer. Two broken keys cost almost $150 to fix. It was a costly fix, in both cost and time, when the original promise was 1-3 business days for the parts to arrive and be fixed. I did not find Brad friendly, but Miguel is.

Unless you are computer-savvy they will not take the time to explain anything to you in layman's terms. After paying them, I still had to go to the Apple store to understand what was going on. It might be a little more trouble but it's worth it.

My MacBook needed replacement of touch-id and the main logic board revive/restore failed, it took Apple to send the MLB two weeks since it was customized and with the chip shortage. But they replaced it the same day the part arrived and it was ready for pickup. It has been two days since I got the laptop back and everything seems to be working just fine.

The staff are very knowledgeable and helpful. They fixed my computer quickly and I am happy with the results.

They brought my computer back to life and were very patient with several questions I had. Highly recommend.

Awesome service! I’ve been coming to I-technique for years for service on my iPhones. The owner is very friendly and accommodating; he just provided a quick estimate for my screen replacement and was able to complete the repair within a few hours, and even checked my Apple warranty! I never feel like I’m being over sold or pressured. Covid safety protocols followed and everything felt very clean and safe. I recommend all my neighbours and family come here.