HUSKY

Will not use this station again. I pulled up to a pump, prepaid for gas. The pump trigger was broken and would not pump the gas. I put the pump back and it reset the transaction. I logged into my banking app which said the amount was on hold. The transaction on the pump had cleared and would not let me get a receipt to show the transaction had cancelled. Checked my banking again. The amount was still on hold and not in my available funds. I went inside to ask the employee for help on the matter. In front of 2 other customers she claimed that she couldn't provide a receipt to show a cancellation on the pump (which might have been true) and claimed that the pump was working and my card had been declined (which was not true). She purposely shouted it very loud and was saying that to be spiteful because I had questioned her about why she could not correct the issue. Her name was Nimala. I needed gas so I pulled up to the next pump and prepaid on that one. Then went on my way. I checked my bank the next morning and the money from the first transaction where no gas was pumped was still on hold. I called the store. The gentleman was very nice and understanding and gave me his managers number. He even knew that the pump was not working. This man should be the store manager, instead of the guy he directed me to. His customer service was excellent. The manager I called dismissed my claim as if I was full of it and defended the female employee and did not follow up with me. Checked this morning. My money is still on hold and unavailable to me. I was not aggressive or rude. I was just trying to protect myself against charges to my bank account for gas that I did not get from the first transaction.
7 years ago (06-01-2018)

Horrible customer service! If I could give zero stars then I would.
7 years ago (08-02-2018)

Good bye Husky, just tried prepay, didn't work ,will take my business somewhere else. Your employee, just kept saying put card in and no offer to help.
7 years ago (07-12-2017)

Is it just me or are the pumps slower than other stations? And price fluctuations throughout the day are crazy lol! But never had an issue otherwise.
8 years ago (06-06-2017)

Competitive gas price, clean station and easy to get in and out.
8 years ago (08-06-2017)