Reviews
I have hired Hudson Movers four times now -- and the most recent experience proved once and for all that they are the best movers in the business. In the past I have had the misfortune of trying another moving company, but that was a mistake that I still regret. My recent move was complicated and difficult, but Hudson made it happen as smoothly as possible. The people in the office are knowledgeable, experienced, professional, and friendly and went out of their way to make sure I was happy, I admit that I was not the easiest customer for Hudson, but every person I dealt with made the process better -- especially Steffanie and Dave, who were amazing to work with, and went well above and beyond the expected level of service in order to complete my job to their own high standards. Obviously, Hudson is very concerned with ensuring customer satisfaction, and with growing their repeat customer business -- like me. Also, the actual moving crew was outstanding -- Mike B. and his team were fast, careful, highly capable and great to work with. I have several more moves planned in the future, and I will always choose Hudson from now on -- and I strongly recommend them as the most trustworthy and reliable movers. Thank you all!
I chose Hudson for all the 5 star ratings, and because I wanted as smooth an experience as possible, so I was willing to pay a premium price for premium service. In the end, I dealt with one person for the quote who was full of promises, but it was clear the movers were unaware of these promises. Then another person dealt with my concerns about my experience by basically telling me "tough luck", and a third person who ran my card even though I had specifically asked them to let me know before they charged by card so I could clear it. None of these people were communicating with each other, which made for a very frustrating experience. Realistically, I could have saved myself a bundle if I'd just hired four random guys and a truck because there was virtually no difference in service. Hudson will tell you that all of their movers are full-time employees. Evidently, not true. The four guys who came to my place were freelancers, and they scoffed at how much I was paying for the move. One of them handed me his business card for "next time". Of the four men, two seemed very capable and efficient, and two were clearly new. There was no system or technique to their move. A couple guys were often idle while the other movers were lifting heavy items. There were many smoke breaks and one meal break which I was told I wouldn't be charged for, but I was. In any case, it was a very long day, especially due to the snow storm that piled up 8 cm of snow that day. This made the travel time to my place over an hour on the clock, and even though the snow had stopped and roads were quite clear by the end of the day, I was charged over an hour again for their return to the depot. By the end of the move, they were all complaining about how hard the move was, which I thought was laughably unprofessional. It's clear many folks have had a great experience with Hudson, but for those for whom there is a hiccup or a problem of any kind, be aware that you will shoulder all of the risk, including weather or getting the B team instead of the A team. Hudson will not meet you halfway in the slightest, nor will they compromise the almighty buck in favour of making a customer happy, or the chance of a referral or repeat business. Moving is stressful in the best of cases, and Hudson will do little to ease the burden. Proceed with caution.
As soon as we had a date for our move, we called Hudson Movers and arranged for Pat to come out and provide an estimate. Pat spent over an hour with us and did a thorough review of our house and provided an detailed estimate which was very reasonable based on the size of our move. Every time I had a question about the move logistics prior to the move, Pat was extremely responsive and helpful. The team of Randy, Jordan, Carlos and Mike arrived at the time promised and after a quick walk through, got right to work. They were extremely professional and efficient and took extreme care with all of our belongings. Before they started the move, they wrapped the door frames and banisters with heavy blankets, and the laid down mats throughout the house and on the stairs so that our floors were all protected. If they took breaks, they were quick 5 minute breaks -- they worked long hours including overtime by completing our planned three day move in two days. We were extremely pleased with every aspect of our move. We would highly recommend Hudson Movers and wouldn't think twice about using them again. Not only was the move completed ahead of the planned schedule, our costs came in under budget. Thank you Randy, Jordan, Carlos, Mike and Pat you are a terrific team and we were very lucky to have you manage our move.
