Home Outfitters

Cool colthing, they have very friendly staff that welcome you into that store. I love going here with friends to try on things and buy stuff I would recommend going here

Had a great experience calling in to the store to set items aside for my husband to pick up. The staff were friendly and super helpful. I spoke with Sophia and got some extra support from Angela as well. They were very kind about searching out items to put on hold for me. Something other shops sometimes refuse to do. Overall I am impressed and would definitely recommend them for home items especially.

Always stylish stuff in here, like :

Izzy is the best. She’s so nice I loved shopping with her! 10/10 service.

Came in looking for a corset. They had just gotten a shipment in and we’re so helpful and friendly in helping me out!! The staff made you feel so great from the minute we walked in : thanks again!

walked into the store and was greeted by a friendly worker. then there was a worker there, tall dark wavy hair she looked like she was 25-35, she kept watching over me all sus. at one point i looked over again and she quick put her finger down to act like she wasn't pointing at me and continued whispering to one of her coworkers as she was look at me. she made me very uncomfortable. i went to the checkout and someone was helping me, then the rude girl replaced her and started to talk to me snooby. uncomfortable experience. don't want to come back.

Cute clothes, attentive staff, but $40+ for a ripped up teeshirt? The prices are so outrageous that I haven't bought anything here in years. I do like to go in to get ideas for outfits and then just thrift look alike pieces for a fraction of the cost. They have a thrift store chic sort of image, but you'll be paying out the nose for what is supposed to be a carefree, down to earth look.

My friend went in to apply for a job here. She had applied online already but was at the mall anyways so she wanted to follow up and make sure her application for was actually reviewed. Since a lot of the time online applications tend to get ignored, this was the smart thing to do in my opinion. She was then greeted by a snobby manager who yelled at her and claimed that she was, “Wasting their time,” by applying online and then following up in person to give herself a fair chance at even being considered for a position at the store. I’m very disappointed that someone with such a terrible attitude and lack of leadership ability could be given such a high-ranking position with the brand. I love Urban Outfitters but after this experience, I don’t think I’ll be shopping at their Chinook location anymore.

I ordered a top online. It came in clearly damaged with white markings all over. I emailed support asking for a refund or exchange. After emailing back for over a month, I was never given a new top. Each email was by a new response person. I also went out of my way to return the top and was under the impression a new item was being sent, as I was promised this via email. I do not recommend ordering online, unless you’re prepared to accept damaged items without any recourse. Very disappointed.

I went into the store because I had originally bought the wrong size romper. The girls I dealt with were so amazing and made sure that I was getting what I wanted. She was patient and when the system wasn’t working found a solution quickly so I wasn’t standing around. Great customer service, makes the store worth visiting ! Thanks Laura!