Heritage Cleaners

We took a shirt for dry cleaning. They did not clean it properly and overcharged us. We talked to the owner and he refused to acknowledge it. Never go back again.
8 years ago (26-08-2017)

I have used these folks for several years and never had a problem.
8 years ago (11-03-2017)

Don't use this cleaner. Not only are they understaffed and full of excuses, they are rude and unprofessional. Dropped off 7 shirts and was told they wouldn't be ready for 5 days. I didn't realize my husband needed them in 3 due to an out of town trip. I called them the same day and they promised they would be done in 3 days after I told them I would need to take them elsewhere for a quicker turnaround. Surprise, went back in 3 days and only 3 of the 7 items were ready. The girl at the counter was the only one working and appeared exhausted. Told me the owner was "out of town" (which seems to be a common excuse) and his wife filled in and she wasn't as good at it nor as fast. 2 of the shirts looked like they were done halfway. She said they would re-do them but again, would not be ready for 2 more days. Never again.
9 years ago (06-07-2016)

Public Service Announcement, do not take the risk with this business, take your dry cleaning elsewhere or you will regret it. They burned/stained one of my brand new never worn Nordstrom shirts. Took it to be washed and pressed, returned with a mark on the front right panel of the shirt. I called to see what they could do to fix or replace it and was told "My boss is not in today so there's nothing we can do for you." I pressed for her to have "the boss" call me and she hung up on me, then blocked me or something because it wouldn't ring back. "The boss" then called, I texted him pics and talked with him for almost 5minutes. He said it was my fault the stain is there and they would do nothing to fix it. I told him to please be an honest business owner, that I'd love to leave him a positive review. He told me to do whatever I wanted, that it was not something he was going to fix that he didn't have any more time to talk and then he hung up on me. So disappointed.
10 years ago (14-11-2015)

I will never go here again ! I went to drop my dress off to be hemmed and had an issue with the timing of completion so the gal called Mr. Kim ( she could barely speak English, had to redu my phone # 4 times and still got it wrong). I talked with him and he told me no problem and he gave me a price and acceptable completion date. I went to pick up the dress the day after he told me it would be ready....not there. I went the next afternoon, still not there. The gal called him and he said it would be there later. When I finally was called that it was there, I went to pick it up, The gal told me the price and it was $7 more than I was quoted AND the hemming was atrocious !!!! It was a stretch material, the reason I did not want to do it on my 43 yr old Singer. I told the gal under no circumstances would I pay more than quoted for this mess...I should really have paid nothing. She called someone and they said they would do it over....NO WAY !!!! I ended up paying the quoted price but will NEVER go back there again.
11 years ago (22-08-2014)