Heather de Kok Floral Design

I spent over an hour searching for the perfect arrangement for a dear friend. I wanted something sophisticated and classy to send to a memorial service. I place my order online delivery was done in a timely fashion, but the final product was not at all what I ordered. I picked a lovely arrangement that was several lavender roses mixed with magnolias. What I got was 2 hot pink roses with some kind of droopy filler and with babies breath. I spent overall $85 on the arrangement and delivery and the final result was very disappointing. I called and spoke with the associates at the florist shop and was told that all of the necessary components were included in my arrangement and that sometimes the arrangement seen online are dressed up compared to the actual product that you receive. They gave me a $20 in store credit, which I never intend to use. Very disappointing!
8 years ago (29-06-2017)

Hit and Miss. Sometimes great other times embarrassing errors . Would not risk using for an important event . Website pictures are misleading shown with a vase but the $10+ dollar store vase is not included. Overall still the cheapest flower delivery option out there so if price is the biggest factor give them a try.
8 years ago (23-08-2017)

I can't actually speak to her floral arrangements since I didn't get one. Instead, I received an email shortly after the order was placed to tell me they did not have ANY exotic flowers in stock and therefore could not have the arrangement prepared until Tuesday (I put the order in Saturday). I requested a refund and was told that this would not be possible until Monday. The owner called me and I must say she is one of the most abrasive, trivializing and annoying women I have spoken to. Her responses were simply that there was nothing she could do. When asked about not having any exotics, her exact words with an intonation that oozed sarcasm was, "Well I can't have EVERY flower in the store all the time." I don't expect to be spoken to in this way. She should definitely remain behind the scenes and work with the flowers and leave customer service to other staff.
8 years ago (28-01-2017)

Warm and friendly, willing to help no matter how difficult or how short notice it is .
8 years ago (12-10-2017)

Excellent staff and service, they helped me pick out the perfect flowers for my girlfriend. The roses that I got were outstanding and lasted longer than I anticipated : ) consider me a loyal customer.
8 years ago (01-02-2017)