Haidilao - Vancouver

Top notch service, we were treated with cares and the best hospitality one could ask for at a restaurant. Great presentation of food, clean and cheerful environment. Complimentary salad/fruit & dressing bar, my families and visiting friends from out of town had a memorable time there. $50/person on average but worth it. Ordered the Raman and you’d get a performance. Definitely recommend.

We went this afternoon for my birthday lunch and it was wonderful. The service was top notch and the food was delicious. We did 4 different broths, meats, mushrooms, dumplings and the fried chicken. All very delicious. The section with the unlimited sauce is very well stocked with everything you need. The staff was fantastic and very helpful. One of the staff members got us to try a delicious juice called Roselle, we all enjoyed it, especially my son. It will definitely be a must on our next visit. My son also loved the robot that delivered the food to our table and a special toy. Highly recommend.

I have been there 4 times because of friendly staffs and nice foods as well. They have various options to choose soups, meats, sea foods and vegetables. After finish your main dishes, they gonna ask you bring some ice cream and candy. And staffs are super friendly and kind!! Also washroom and other facilities are clean and nice.

This was quite literally one of the most fantastic restaurants I have ever been to in my life! I chose to go here as my first hot pot experience and it was so so so good. the food was amazing, the quality of the ingredients was amazing, and we waiting less than three minutes for everything we ordered to come to our table. Our main server was named Noelle and she was so amazing, as well as the rest of the staff who continually checked up on us! They explained how to do everything and were so so kind. I’m so excited to come back!

Came here on Christmas Eve at 11PM! Service was fast, we got everything we ordered within 5 minutes. The servers were very friendly, and went above and beyond. All the different soup bases were delicious. My favourite was the mushroom soup base - it has a very strong shiitake mushroom flavour to it, which might not be for everyone but I love it. We also each got a free slice of cake and ice cream at the end.

It was my first time here with 4 other people. The experience of setting up a reservation was seamless - even got a text confirmation. We arrived 30 minutes early and they were able to seat us sooner than later reservation was for 9pm. The server took the time to show us how to order our food, table was spacious and food came out in a timely manner. I like that they offered a few different soup bases that varied from vegetarian, spicy to pork. The handmade noodles were very yummy and would highly recommend. I personally enjoyed the complimentary ice cream at the end. The sauce bar was stocked with appetizers and a variety of sauces. The restrooms were very clean and the music in the restaurant was very upbeat. I did see some reviews around the surveillance cameras and can say there were not that many cameras when we got in. Maybe this was the case awhile ago however did not see any at our table either. It was an enjoyable experience for all of us and great for groups!

I'd like to think I'm a bit of a veteran hotpot customer. I've been to almost all of the ones in my hometown and they are relatively the same when it comes to the quality and value. I also never leave hungry. This prompted a visit here as its new to me and it was highly rated. I was expecting the same quality and value and since it's in Vancouver, maybe it might set the bar higher. Unfortunately I was not impressed with the food or experience to justify a bill over $100 for 2 people. Maybe if this was an all you can eat which included premium items I could justify the price but sadly it was not. Food was good quality but portions small and price high. I thought it was a mistake that a small handful of mixed basic veggies was $12. I legit got charged for every little thing including $8 or $9 to go to the sauce bar. The service was great, staff on hand and checking on us almost every 10 mins. I noticed the restaurant was spotless, staff that weren't serving customers were all cleaning like crazy. To order and view the menu was all done on a tablet, food was served by a robot. Aprons were provided to keep your clothes clean. Wife said the bathroom was beautiful and stocked with a bunch of goodies and feminine hygiene products. I like what they are doing to up the experience while eating here but unfortunately it has a cost. I'm pretty simple and I like to eat good food at a fair cost. Not a fan of the gimmicks, just a fan of food. This meal back home would have cost us $60 tops and we would have left ready to burst.

Hands down best hot pot in Van! Staff are sooo friendly and portions are generous. They have a sauce and dessert bar with unlimited servings. They even provide aprons to help with the mess and hair ties for those with long hair! Also such a convenient way of ordering with the screen set up. Price is very affordable! So delicious!

You know what you expect when come to Haidilao, no matter is food quality or the service, always outstanding. The service team would sing happy birthday song when it’s your birthday, provide you hair bands when see you have your long hair done, or a glasses cleaner cloth when see you wearing glasses…unfortunately they don’t have big tables for groups, so better come in group less than 6.

Excellent hot pot restaurant! I’ve been to many hot pot places around the world but Haidilao still impresses me a lot. The servers are always smiling and friendly. They suggest us a perfect combination of soup bases. I really love the meatballs! It tastes elastic and super delicious. Although a little bit pricey, worth visiting again. So I gave them 5 stars.