Groupe DPJL Inc

Both brokers i dealt with were horrible, zero service and absolutely no care about the clients needs. Its actually laughable how a company as big as intact deals with people like this. There is a very simple rule in life, if you dont like what you are doing then change and stop making customers suffer because of your unhappiness and insecurities. Stay far away imo

Every time I call I'm put on hold for 30-45 minutes, it's getting ridiculous. This last time I was even hung up on because the broker left his shift at 5, after I had been on hold for about half an hour. The only upside is that the receptionist is nice and apologetic.

Very prof.. excel.job

Generally good service but waiting time on the line is annoying. 30mins minimum.

Translated by Google The customer experience generally begins with a waiting time of more than 30 minutes, of course you will be invited to make your requests online... On the pricing side, it is far from being the most competitive, SHOP! the staff however deserves a good 4 stars Original L' expérience client débute généralement avec un temps d'attente de plus de 30 minutes , bien évidement on vous invitera a faire vos demandes en ligne... Coté tarification, c'est loin d'être les plus compétitifs, MAGASINER! le personnel mérite cependant un bon 4 étoiles

Translated by Google I wanted to insure my second car with Groupe DPJL, I called on Friday for a quote, I got a premium, I called them back today for confirmation, they doubled the premium for me, the advisor gave questioning all the work of her colleague, I explained to her that it will push me to cancel all my insurance contracts with DPJL, she replied that she is ready to help me do that...! ! Result: cancel my insurance contract with Intact insurance because of poor service. Original Je voulais assurer ma deuxième voiture chez Groupe DPJL, j'ai appelé vendredi pour une soumission , j'ai eu une prime , je les ai rappelé aujourd'hui pour confirmation, ils m'ont augmenté la prime en double, la conseillère a remis en doute tout le travail de son collègue, je lui ai expliqué que ca va me pousser à résilier tt mes contrats d'assurance avec DPJL, elle m'a répondu qu'elle est prête à m'aider à faire ça ...!! Résultat : résilier mon contrat d'assurance avec Intact assurance à cause du mauvais service..

Translated by Google Increasing my car insurance by 20% for no reason??? I didn't even bother to call them, I just changed companies. What's the point of having a broker if it's to have an insurance rate increase... Original Augmentation de mon assurance auto de 20% sans raison ??? Je n'ai même pas prix la peine de les appeler, j'ai simplement changer de compagnie. À quoi bon d'avoir un courtier si c'est pour avoir une augmentation de tarif d'assurance...

Translated by Google I was told "inflation" as the reason for the increase in the price of my insurance. 7% in one year is a lot, isn't it? And was not able to answer the 2nd question of the email.. really? Moreover, despite the similar status of my renewal, I had to provide them with the same information as the previous year.. if at least the work provided was equal to inflation, it would be worth it... Original M'a répondu "l'inflation" comme raison de l'augmentation du prix de mon assurance.. 7% en un an c'est beaucoup non ? Et a pas été capable de répondre a la 2eme question du courriel.. vraiment ? De plus, malgré le statut similaire de mon renouvellement, j'ai du leur fournir les memes infos que l'année précédente.. si au moins le travail fourni était égale a l'inflation, ca vaudrait le coup...