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Greyhound Bus Terminal

  1. Guelph

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Greyhound Bus Terminal
Address: 79 Carden St, Guelph, ON N1H 7R7, Canada
Phone: (519) 824-0771
State: Ontario
County: Wellington County
City: Guelph
Zip Code: N1H 7R7


Opening Hours

Monday: 5:00 AM – 7:30 PM
Tuesday: 5:00 AM – 7:30 PM
Wednesday: 5:00 AM – 7:30 PM
Thursday: 5:00 AM – 7:30 PM
Friday: 5:00 AM – 7:30 PM
Saturday: 7:00 AM – 7:30 PM
Sunday: 7:00 AM – 7:30 PM

Update Info

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Reviews
I feel I can't even give them a 1 star review. I have been commuting from Guelph to Kitchener for about 4-5 months now... I have had to take on average 2-3 Uber's per month due to the bus being more then an hour late. The only reason I have not taken more Uber's is because sometimes I am actually able to wait the hour or more but, it is still time I will never get back. 90% of the employees I have dealt with are miserable, rude and ill-informed. I have had drivers try to deny my month pass on weekends (not sure why it is called a month pass if I can't use it every day of the month). It is unfortunate, that at this time I still have to be a customer of Greyhound... I recommend any other form of transit if possible.
7 years ago (26-02-2018)
I'm glad to see that they've moved the business into the Via Rail station. It's more convenient for passengers who rely on public transportation to get around. Unfortunately I do have unfond memories of customer service. I don't take anything out on the people at the desk, but when I've contacted corporate about getting refunded for a bus that never showed, I wasn't expecting such a "whatever" attitude. I've switched to Via Rail. It's a little more expensive, but I think it's worth it because you don't have to deal with the 401 and it's unpredictable traffic. Maybe I'll give Greyhound another shot in the future.
7 years ago (26-11-2017)
Absolutely garbage. Website said bus was delayed until 630pm, it comes at 5:11pm and leaves. Offers no customer support on the issue. Do yourself a favor and do not even consider Greyhound.
7 years ago (20-10-2017)
I was very disappointed in the customer service at the Greyhound terminal. The woman at the front desk was very slow and inefficient. She also had her phone out and was texting at some point. When I got to the front I had asked how much a ticket was to Kitchener. She almost finished processing the order but didnt understand that I didnt want to buy a ticket - I just wanted to know the cost. How is it that the price of a ticket to Kitchener is approximately the same as a ticket to Toronto? This is a rip off. I ended up taking an uber with one other person and this was almost the same price as the Greyhound.
7 years ago (05-11-2017)
Fist bus on Thursday never came, and missed my transfer. Tried to leave Friday and the bus was 2 hours delayed, and I missed the same transfer two days in a row. Asked for a refund and was told I have to wait until after my original trip's tickets were no longer valid (5 days) to even call and try to get the refund.
7 years ago (27-10-2017)
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