Goudreault Exteriors Ltd

Very unprofessional. Was a small job which I asked for assurances that they would not back out. Went to office to firm up deal, select product choices etc. Went to give deposit and was told none needed for a job so small. Just under $3000. This week I called and was told there was no record of my job because I had not checked a box on an email confirming. When I responded that we had come in to the office to firm up commitment, was told I had to wait for the office manager. Frank would not respond to my request to speak with him directly. The office manager emailed to say she was looking into the matter but when I called to speak with her, rather than deal with their error, she began accusing me of being rude to her staff, she insisted that we would have been asked for a deposit, she questioned what staff I had dealt even though I told her two of her staff were there when that was said including my husband and then she told me I could just find someone else because she did not think they wanted to proceed. I again asked that Frank call me. She eventually provided a date for late Nov. early Dec. for the work to be done but I had to provide a deposit immediately. Eventually, I got Frank on the phone. I told him I was disappointed in the situation but he clearly had not wanted to speak with me about the misunderstanding, was very rude, basically said he now wouldn’t do the job until next year.... and finally..... “we don’t need your business, we are turning people away every day, we are so busy.” Well..... all I can say is...... so glad I did not end up with this man and his so called ‘family business’. A business that does not value the customer, treat them fairly, acknowledge their mistakes, take their phone calls, try and mediate solutions, is not a business that will survive over time. Ethical behaviour is valued above all.
7 years ago (03-10-2017)

very good workmanship, finished on time even though some very bad weather, guys were excellent cleaned area up afterword's. Went over and above would recommend this company to anyone thanks goudreault exteriors ltd
8 years ago (14-03-2017)

very bad work man did some work 2 years ago and repairs are needed. And don't stand behind there work stay away. I am a very unhappy customer.
9 years ago (14-06-2016)