GHY USA, Inc.

The risk-free policy for the portable furnace states "There is absolutely no risk, and your satisfaction is guaranteed. " and the return policy page states " Leave box with product for return at any shipping company and send product to the following address." but the customer has to pay return shipping costs... My issues with this: * they do not state that the customer has to pay return shipping * they promise 'risk-free' and 'satisfaction guaranteed' but you run the risk of paying return shipping... which not risk-free * One of their salespeople (Jordan Nash) and one of their customer service reps hung up in my face when I attempted to discuss this issue with them. On top of all this, the furnace simply did not work. It was noisy and did little to heat my bedroom after 4 hours of continuous use.
18 years ago (22-02-2008)