G G Nails- Ongles G G

I had a manicure at GG 3 days ago. I got the shellac polish and it was so rushed and applied far from the nails cuticles. Beyond the nails, the hygiene of the salon is not good. The tools are dirty, the UV machine have so much dried polish and dirt and the working station doesn’t look sanitary. The girls next to me didn’t even have UV machines and had to dry their nails in front of a fan. I’ve been coming to this salon since before COVID, but it’s never been this dusty. To protect everyone’s health and safety and to make sure that the tools are sanitary, the salon should clean the working stations in their entirety.Service: Manicure

I really, really liked coming here but I won't be coming here anymore. TLDR: Misunderstanding leads to booking the wrong appointment leads to me getting BLOCKED by the nail salon! All caps for added drama. A few what I consider to be misunderstandings happened that led to the salon screening my calls and not allowing me to book an appointment over the phone anymore. I had to reschedule a couple Saturday appointments, and I believe I had a misunderstanding/miscommunication with the person booking my new appointment over the phone that lead to me putting the wrong date in my calendar for the appointment. I thought I had booked for the NEXT Saturday, when their records noted I had booked for the COMING Saturday. Chaos and consequently sadness ensued. I had COVID on the Saturday they had marked as my appointment day, and they called asking where I was. I tried to explain that I had COVID and that I had booked or thought I booked for the following weekend I had marked in my calendar for the following weekend. They said I was wrong, but I know that I would not have booked an appointment on a weekend that I had COVID. I am sure it was a misunderstanding, and that happens, and that's not big deal. But then today I tried to book a new appointment and the salon wasn't picking up. I thought hm, they must be busy. But then I called 3 more times 4 total and it became clear that someone was picking up and then immediately hanging up. I called on my roommate's phone and they answered, I asked what was going on and explained things on my end. They told me that I was no longer allowed to book on the phone anymore and that I could come for walk-ins only. I told them that I probably wouldn't be coming in anymore at all. I never intentionally missed appointments, and thought, when previously rescheduling appointments, that I was giving enough notice over the phone to reschedule, as I wasn't made aware of a rescheduling policy, and would give in my recollection at least 48 hours notice. I understand that it is inconvenient for a client to reschedule, but I didn't think that my scheduling was unreasonable, especially when life simply happens and I believed I had given enough notice. In future, I wonder if the salon could make clients' aware of a rescheduling policy for situations such as these. I am sad because a I never intended to inconvenience the salon b I liked the service here and I really, really like the set I got done, i got them done a couple weeks ago and they are still looking great and still feel strong picture attached c The prices are also really good and the nail techs I've had have been LOVELY, d I was hoping to make this my regular nail salon and e I never expected to get blocked by a nail salon without any explanation or without them trying to ask what happened, as I think, as I said, it all came down to being a misunderstanding. Also, I apologize to the salon for any inconvenience I've caused for the reschedules. So again, sad I won't come back here but I'm not really comfortable coming back to the salon.

The owner or manager is not polite at all. I’ve been using the services and she has no manners at all. The employees are nice. I am already looking for another nail salon.

Very clean space and attentive nail techs! She explained all the prices and styles to me and let me choose exactly what I wanted to ensure I’d be happy. Such nice staff! They do get busy so I recommend booking appointments beforehand!Service: Manicure

This nail salon is amazing. I just moved here from the US and was nervous to get my nails done since I hardly speak French and wasn't sure if I'd find a salon that could speak English. Everyone that helped me spoke English which was nice. But the service was incredible. They weren't exactly sure what I wanted done but worked hard to understand and made sure my nails were perfect. I'm not even a picky person, they just kept asking if it was exactly what I wanted every step of the way. I never got that in New York! My nails look absolutely perfect. On top of this, the prices are reasonable. And when I was leaving, I got a gift for Christmas! I'll definitely be back again and again! Bonne année!

Beautiful nails, the colors are vibrant and very pretty! The atmosphere and staff where very nice! I can't wait to go back, 10/10 would recommend!Service: Manicure

Thank you for the great nails and the nice moment! You guys were professionals and super sweet. I will come back very soon! Highly recommend

I live a block away from the place, and honestly it’s the best thing that could’ve happened! I’ve only gone once for my nails manicure shellac and they did such a beautiful job! I will definitely be going back when I’m due!! The prices are great and so is the service! My mom also did hers there with me and she really enjoyed it she isn’t easy to please!

Directions to G G Nails- Ongles G G with public transportation

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