Fusion Homes

This my my second home purchase. First was with Mattamy 7 years ago in Milton. I purchased another detached here in Guelph. Summary: Mattamy had a more refined finished product, however, Fusion is by far the better company for customer service. Even past the 1 yr mark I have customer service making small fixes here and there. Service techs are fusion employees and have proper time allotted to make fixes. Be kind and respectful and they will treat you the same.
8 years ago (31-03-2018)

I wish there was an option for negative stars. I had a horrible experience with Fusion Homes. I have bought a house three times and never once have I dealt through what I did with Fusion. When I had my final walk, my house was not complete and cleaned properly. So, I said I can not close and I delayed my closing for a week after and asked for one more walk. However, even at that walk it was the same story. They didn't finish or clean my house . I asked the GM and he said we will do the cleaning and finishing up tomorrow after your closing and we arrange to give you keys after that. On top of that, 2 days ago my lawyer called me saying that Fusion charged more than $2000 penalty for not closing on time. I was extremely shocked. Why do I have to pay money for them not finishing or cleaning my house on time? It was their fault that my house was not ready and I have to pay the penalty! My lawyer said you won't get the keys if you don't pay this money. That's insane. Finally I got the keys after penalty and I came to my new house. Nothing had changed. They did not finish or clean what they were supposed to. I was very upset. So I called fusion and told them to come and try to finish what they were supposed to finish two weeks ago. Despite spending more than 150k for my house upgrade, when you walk inside my kitchen is not finished well: nail pop ups, tiles has cement and grout on it, cabinet finishing is the worst, main washroom tiles have cement and grout and it looks horrible and foyer tiles, steps, and lot more. And worst of all my roof is leaking and it's been a week since I've moved ! All the points I have mentioned early, I had mention in my preliminary walk but they did not fix anything, and because of this I delayed my moving by 2 weeks. And we ended up doing most of the cleaning ourselves. I don't know after spending this much money whether or not it's worth going with fusion, I called the office a couple of times and told them that come and see my house then decide that if I was right with the delaying of my closing. Therefore, my advice to you guys is to make sure you guys get what you pay for.
9 years ago (06-11-2017)

I live with my parents and it’s been 1 and half year in fusion home Solterra guelph. It feels like the house is already falling apart, squeak noise, counter top (quartz) chipping off easily and out off alignment. We upgrade our kitchen cabinets to maple wood veneer (thin layer on hard wood) which is thin as paper and it is falling apart so called fusion home to get it fix. The contractor came in and picked it up, he returned after 1 month or more and I couldn’t believe it they painted the damage area. It seems like fusion homes and their contractor are cutting corners.
8 years ago (26-03-2018)

Too bad there is no scoring below 1 star, or else their score would be negative. First time buying with them and the issues never get resolved and after two years they say it is outside your warranty so take care of it yourself. Sub zero quality and poor service/material. never recommend this builder to anyone.
8 years ago (05-02-2018)

I am looking to buy a condo in Kitchener close to Victoria Street. I looked at a variety of condos in the area. I liked some beautiful ones in the Fairway area. I looked at some of them and I actually walked in the back yard of the one in 70 Willowrun Dr., small back yard bad is okay. I noticed in that unit a really sloppy work with their deck looks like someone was in a hurry, I wonder if there is any process in place to protect these owners from poor workmanship. I am not sure if the owners know, I knocked their door to ask them but no answer, I will visit again. Whoever built that deck, I will put pictures has No Idea about it, I wonder if they have skilled foremen there. I would be ashamed as a company to allow this to be seen by future customers, this is 2017.
9 years ago (31-10-2017)