Full Service Marine Storage and Repair

I just picked up my boat from full service. They did an excellent job all around. The gel coat repairs are flawless. The oil change is done and my engine bay is clean. It is nicely winterized for the upcoming season, and the acid wash makes it look new again. Best of all is how friendly and willing to help the staff was. From the first phone call to when I picked up my Crownline. It was an awesome experience. I recommend this service facility to anyone that has a boat. You will not be disappointed.
8 years ago (09-09-2017)

If I could give less than 1 star I would! - After getting my boat Winterized last fall by Full Service Marine Storage and Repair, I went to pick it up and they had lost my boat's battery and told me they would contact me when they found it. But they never called. After repeated attempts to contact them they found my battery but said that they were now closed for the season and I could only get my battery when they re-opened in the spring. After calling repeatedly again, finally I obtained my battery. This spring, Full Service Marine Storage and Repair complained to me about wanting my battery last fall. - I was blamed for my boat almost sinking at the start of this season after it had filled with water and shorting out my exhaust blower fan. Full Service Marine Storage and Repair had taken out the engine water drain valve assemblies in the fall but never told me they had done so. - I was told that they didn't tell me about the valve assemblies being taken out because they expected I should have known and also expected that I would be coming back to them for a 'Spring Start-up'. Apparently a ploy to obtain further dollars from my pockets. Every other company I have used has drained/pushed the water out of the engine with anti-freeze, reinstalled the engine drain plugs and added anti-freeze (The best way for it to be done). - After unnecessarily completely removing both engine water drain valve assemblies rather than just opening the drain valves, Full Service Marine Storage and Repair lost both complete engine drain valves and assemblies. - In an effort to rectify the problem Full Service Marine Storage and Repair offered to come to my home, which is very close to their shop, and fix the problem. I was told that coming to my home was being done as a professional courtesy. I had already paid them to do this so called 'courtesy' work! HOWEVER, on 2 different occasions I was told they would be coming to my home tomorrow. But they never showed up and never called on those days to let me know they weren't coming. They just NEVER SHOWED UP OR CALLED AT ALL! Full Service Marine Storage and Repair didn't care about wasting my time waiting for them to show up. - I requested that Full Service Marine Storage and Repair find or get me the valves. They never did and never called back. - I ended up having to purchase new valves from Wilson Marine who instructed me on how they should be installed. I did the install myself and it worked out great! - Before having the issues above, I had Full Service Marine Storage and Repair out to my home to remove and reinstall dock poles which had been tilted from leaving the dock in the water over the winter. They told me all the dock poles were bent, the wood was rotted and that I would need to have a new dock installed. They said they didn't even want to work on it being that it was in such bad condition. So instead I had Oakland County Dock and Hoist come out and they straightened out the poles, the dock and said that the wood of the dock was in good condition (Which I already knew). Oakland County Dock and Hoist did a great job and the dock looks great! - After all of the above happening to us, Full Service Marine Storage and Repair told us that they didn't want to do business with us anymore because of us complaining about the work they had 'tried' to do well. I didn't hire the company to 'try', I hired them to 'do'. - Full Service Marine Storage and Repair stated that they treat all Customers with Professionalism. Apparently 'Professionalism' includes treating Customers badly, doing sub-standard work, blaming the customer for problems they cause and blatantly lying to Customers as part of resolving problems. They also don't seem to realize that paying Customers will take their business elsewhere and recommend to others NOT to hire them to do anything unless they want to be treated without Professionalism and don't want to be delivered quality service with every service provided. I am most certainly going to take my business elsewhere and recommend to others NOT to hire them to do anything!
8 years ago (10-07-2017)

Just got my boat waxed and detailed and can't believe what a great job this place did. Well worth the price for the quality of service, my boat looks brand new. Everyone was extremely professional and friendly. Highly recommended.
8 years ago (21-05-2017)

Very professional and diligent staff. I stored my jet skis with them over the winter and had them do regular repairs/service to them in the spring. Got the back to me right on time and I had tons of fun with them on Memorial Day. Very friendly and easy to work with. Answered all my questions, and provided excellent service. Thanks FSM
8 years ago (09-06-2017)

These guys rock! Very professional and friendly. Had my boat fixed in 3 days. Would recommend to anyone!
8 years ago (06-08-2017)