I am Self Employed but was suppossed to have Insurance thru Signa, there was a mix up and I could not be found in their records, the receptionist Melisa, shoved the clipboard back at me saying, we do not see new patients without insurance. Melisa was very rude, so I asked to speak to the manager, and she said she was the manager. I then asked to speak to the Dentist, and when she knew I wasn't leaving she went back and got him, the first thing Dr. Frederick's said to me is I am not seeing you a patient. I said fine, but I would like to make a complaint, about your staff, and I explained that I was in a lot of pain, and Melisa started interrupting me, and even, Dr. Frederick's motioned was her not to interrupt. And then I told him that he had the chance to fix this before I gave my review, and he asked me to leave which I did. Melisa said something to me as I was leaving, but I couldn't hear what it was
7 years ago (19-02-2018)
Dr. Frederichs and his staff are the best! He was my dentist for over 20 years. I recently moved and can't find anyone close to his kind and caring manner. His office is cozy and comfortable. My hygienist, Nicki, also is very gentle and thorough. I highly recommend his practice to everyone. From the front door till you leave, you are treated with the utmost care. I miss them all so much!
9 years ago (12-01-2017)
Dr. Friederichs was my dentist while living in St. Clair. Now living out of state we haven't really found a dentist we are completely happy with so we've decided to see him again on our trip home. I'm looking forward to it. I don't think a drill was ever necessary for various work I had done as he used a pumas blaster instead which made cavity repair a whole lot more comfortable.