First Calgary Financial

Sometimes slow lines, but it's a good location. :)
7 years ago (18-02-2018)

i have been a member of the credit union for decades and obviously was pleased with their service. now, it's the opposite. they have made so many mistakes in the last few years and lately, the mistakes are almost always. they have ordered cheques for me and charged me and i did not order any cheques. when i complained i was refunded the money and asked if i would make a trip to the branch and bring the cheques back for them. so, ;they make the mistake, charge me, put me through hell trying to get it corrected and then, ask me to make a trip to the branch and take back cheques that are useless to anyone except the person named on the cheque. now, if i had been working at the branch, i would have said, so sorry for all your time and upset, please accept our apology and keep the cheques as a measure of our good service. that is just one thing that has happened in the past month. i tried to deposit money into my tfsa and i thought they had done that, but they opened another tfsa and i have nothing showing that this tfsa exists. so i asked for something showing where my money went and i was told (same person at the same branch) that my money was safe and that there is only confirmation sent out twice a year so i would have to wait. when i got more upset, i was told that the branch could send out something saying that i had this specific savings account. if i die before i get this straightened out, i have no beneficiary on this account and i have no way to make my bene aware. but even though i was told i would receive something, i did not. now, i deposited a cheque for 25000.00 and was told there would be a 5 day hold on the cheque, and when the cheque had not cleared, i had great difficulty in getting information and once again had to try to make reason out of what i was being told. then, finally after much agony and 2 phone calls i'm told that it really isn't 5 business days, but i deposited the cheque on the 23 and it's the 30 and so it's 6 days, but she argued and argued as she always does ... and so no apologies that i was given the wrong information when i was told 5 days, just more arguing. she said well it was 5 days from the 24th. really, there are so many more mistakes and so now i'm becoming nervous about having my money in a business that makes so many mistakes and that seems to think that this is ok. and they treat me as if it's my fault and that i'm being unreasonable to expect service. and i should have known that the 5 days starts the day after you deposit the cheque. so, like a fool, i say then we should be told that. what happens when i die, and my kid ;goes to the bank to find out what i have with them. he's the bene on most of my stuff, but that won't help if first calgary doesn't know anything about what i have there. this last tfsa that i have no paperwork on at all.... and no beneficiary form for it ....no papers from the bank .... so what do you do? try to find another place to put your money, i guess. i can't be the only one having such poor service and so many mistakes .... how can this happen? i thought that a credit union was safer because of the better customer care and service, but it's not true anymore. so scarey. they don't seem to care that it's our money.
7 years ago (30-11-2017)