Fifth Third Bank & ATM

Beware!! I went to withdraw money out of my savings account and then took it to my other bank to deposit it. One of the 100 dollar bills they gave me turned out to be counterfeit. Two tellers at Triumph Community Bank in Moline, IL spoke to a teller named Dave at the Sterling branch and he left a message for the manager. The manager did not speak to me until 5 days later and after three phone calls and told me there is no way I can prove the bill came from their bank. I have banked with them for 11 years. I am deeply disappointed and frustrated that they not only stole my money but that the manager did not seem to be concerned that they are circulating fake money. I filed a complaint with the BBB and Adam Prussia was very sympathetic and made sure my money was refuned the next day. Thankfully one person working for Fifth Third Bank was concerned about what happened and made sure to rectify it right away.
8 years ago (07-07-2017)