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Enterprise Rent-A-Car

  1. Sarnia
  2. Point Edward Car Rental

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Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 782 Confederation St, Sarnia, ON N7T 2E3, Canada
Phone: (519) 337-7000
State: Ontario
County: Lambton County
City: Sarnia
Zip Code: N7T 2E3


Opening Hours

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

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Reviews
Very disappointing experience with Enterprise Sarnia. I reserved a vehicle in advance, only to find out they could not provide one because they had no fleet available and no backup options. Since they are the only rental company in town, this left me completely stranded.nnI was told they “may have something this afternoon,” but after calling back at 3 PM, there was still nothing available. I tried again for the next day, was told they would call me with updates, and even after I followed up myself at 9 AM, I never received the promised afternoon call.nnI ended up having to borrow a vehicle from a family friend just to make it to an appointment. For a company as large as Enterprise, having no resources, no partnerships, and no solutions for customers is unacceptable. I will not be recommending Enterprise Sarnia and will look elsewhere for future rentals.
Edit ... *2 days later* ...nnThe reply I got from Kim at Enterprise on how she wants more details and I need to share it on some website link, I literally shared my whole experience. That lack of customer service from Kim speaks to the greater issue here. Too many forms, etc. Just focus on the customer experience.nn1/5nnn___________________________________nWe had to rent a car after a lady hit our car and it was being repaired for the week.nnCheck in was kind of slow, even after giving them a heads up the week before what time id be in. I'm guessing they were just overwhelmed with the amount of people needing cars, but that's the business they're in.nnI was bummed out that I was given an SUV after being told the week before they'd be giving me something close to what I normally drive, which is a sedan.nnThe Hyundai Kona SUV I had was terrible. The heat didn't work very well which is something you'd think would be checked on the regular. I went from an Acura and was hoping to get matched with a luxury car of some sort, or at least a Honda or Toyota.nnThe Kona ended up being our desperation vehicle and our 2011 Honda CRV, we used much more, since the heat worked much better.nnI understand I could have switched after the fact, maybe a couple days later, but coming from the other side of Sarnia, using work time, is such a pain. Plus the waits. Not worth it.nnI hope they change practices and try and match people that were in accidents to similar vehicles they drive, as that would be a better strategy than what currently is being done.nn2/5n
The branch manager here is excellent. Incredibly helpful, straightforward, and willing to go the extra mile to take care of a customer. Highly recommend if you want a smooth, hassle-free experience.
We rented a car last minute, and @curtis was brilliant. He found an option that worked for us, and we were out the door in 15 minutes. Overall, great experience, would recommend.
Enterprise sarnia on confederation St are not the best people. I called twice yesterday, and asked them before hand if I could be dropped off because I was going to come to return the car on my lunch break and that I only had a few mins. They assured me they could do it, and asked them TWICE and they said yes.nI come to return the car and asked them if they could drop me off bc I had to go back to work… and they said no bc they were busy and had to wait and that I should’ve called in the morning. Like are you kidding me ? I made sure I gave them 24hrs notice, I don’t have to call them again as if they were 5yo, nor my fault they don’t plan ahead or have the worst communication skills.nAt this specific branch , I don’t feel valued, enterprise sarnia aren’t the best, whereas Waterloo branch they’re the best and I’ve worked with them for a while now.nThe staff at sarnia made me late and didn’t even care when they saw me leaving, I don’t care they were busy, they should’ve communicated and planned who was going to drop me off, that’s what business are supposed to do, to be ORGANIZED. Too bad they behaved this way.nI had to get an uber bc they did not drop me off after me requesting it and asking TWICE.
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