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Einstein Bros. Bagels

  1. Mequon
  2. Mequon Bagels

Reviews, get directions and information for Einstein Bros. Bagels

Einstein Bros. Bagels
"Einstein Bros.® Bagels is your neighborhood bagel shop. We're proud to provide our guests with freshly baked bagels, breakfast sandwiches, coffee and much more. Visit an Einstein Bros. location near you today!"
Address: 10950 N Port Washington Rd , Mequon 53092, WI, US
Phone: +1 262-241-9878
State: WI
City: Mequon
Zip Code: 53092


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Reviews
Came in today for a quick breakfast. This location was pretty busy but I’d like to highlight the manager. I’m sad I didn’t catch his name. But African American male with glasses. He understands management. He kept his team encouraged to get through the rush and he even accommodated customers for the wait. This happened today 11/19 around 8:50am give that man a raise. Well done!!
Why was this cinnamon sugar bagel with some strawberry cream cheese $4.52? Usually sub-par experiences with food and service.
Open your dining room already. It's time to start providing the full experience to your customers. Blaming COVID at this point is like blaming the King George and the tea tax... move on please. PS - I do love the bagels and your associates are friendly and helpful. With respect to your response... You often have dozens of customers waiting in line with no social distancing or masks. By having your tables closed you force everyone stand closer together for up to 15 mins at time which is not good from "a keep people safe perspective." I realize that this is likely what your location being asked to do. However, your response is not logical or even honest when you actually see what the customer experience is like. This is not safer...but it does appear that customer experience is a lesser priority. So only 2 stars which is not fair to your excellent team because your business is measured by the reality of the customer experience and not by your disjointed intentions.
They don't allow you to sit and eat in the restaurant - only go if you like eating in your car
The GPS said it was a place called Coffee and Bagels but the building was an Einstein Bros Bagels. There was a bit of a line but I expect that of a breakfast spot at 7:30am. What I didn’t expect was how rude a particular staff member was to the customers. The first incident I noticed was a customer was not prepared with her order and was holding up the line as she decided what to get. The staff member made repeated comments that she was slowing things down and inconveniencing the rest of us. I personally didn’t feel inconvenienced, I was the last of three people waiting. When the next individual ordered she started yelling to him about how he needs to approach the register. I think he was confused because there were two registers- behind one was the woman demanding he “step up and order” and behind the other was the woman who was previously taking orders. The woman later was chatting with a regular, mask off, while the rest of the staff busily filled orders. I also noticed there were business cards to call with feedback but the woman didn’t have a name tag despite other staff wearing name tags. I hate to rate this location poorly based on one staff member but I was really disenchanted by how she spoke to customers. The bagel was good and they had a decent selection. Their menu was pretty innovative including a bagel sandwich with brisket. I would also recommend using their order ahead app to cut down on wait. I will give it some time and try this location again!
Signs all over saying that the dining room is closed. Why? No one knows except that it has to be pure laziness or cost cutting at this point. It certainly isn't COVID because they still allow people to come in and order, and even sit at the tables while they're waiting for their food.
Pathetic amount of cream cheese.
I've always enjoyed getting bagels from Einstein's - good selection and a little chewy texture. Also like their menu of bagel sandwiches. I would give them 5 stars except that I'm not a fan of the Caribou coffee - I prefer their original coffee. The staff at this location is always friendly and pleasant.
My order was so simple and they still screwed it up. Went in this morning and ordered a plain bagel with honey almond cream cheese and when I got home, I realized it was a plain bagel with plain cream cheese. How you screw up something this simple is absolutely beyond me.
Super rude staff. Ordered a bagel and two drinks. We asked for extra caramel and the man working responded "heard you the first time". After that, he hands me an untoasted bagel and the girl making the drinks only made one. We told her we asked for two drinks and a toasted bagel and the man responds, "shouldve told me that." and the girl sluggishly made another drink. Terrible service.
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