DQ Grill & Chill Restaurant

Food was good, fresh & hot. Interior needs an update, very late eighties look and wear patterns. Seemed under-staffed for being dinner time and location right off freeway took a long while to get food with just 2 teens working.
8 years ago (20-01-2018)

Food was good. Service was great. Place was clean. Close to the interstate. We will most likely stop again.
8 years ago (20-01-2018)

Ordering here seems like trying to teach someone how to perform surgery! Walked in tonight around 6:30 for some food and ice cream. First of all, it was about 50° in the building. No heat. The people before us even asked where the warmest place to sit would be since it was so cold. Two young adult females were working drive through and register. They seemed very annoyed and not knowlegable. My mom ordered a simple sandwich and had to repeat herself 4 times that she wanted no lettuce or tomato, and wanted cheese. They still didn't type the order in (or make it) right. I ordered a snack and a dilly bar then simply asked for a cup to put it in since it was to-go. The girl charged us for a medium drink. My dad ordered a combo and had to tell the person working register that he wanted a combo, not just the sandwich, many times. She seemed to not understand what a combo was. Then he goes to pay and I noticed that medium drink on the receipt. I stated that was a mistake and I just needed a cup. She stared at me like I was speaking a different language, then accepted the credit card without removing the drink ($2 wasted)! At the same time, an older man was accepting his coffee he ordered from the young lady working drive through. He simply got "we don't have decaf. Here's caffeinated". Then when walking away she starts scowling and yelled at him 3 times if the order was for here or to go, as he was sitting down. We all finally got our order, mostly correct, and left fast! This has really gone downhill in the past few years. We used to stop here all the time on the way home from the cabin!
8 years ago (14-10-2017)

Evening/night staff is very rude. When entering the building the staff is to busy socializing with each other and what appears to be there "boyfriends" to even say hi. They seem annoyed and bothered when you walk in. Fry are cold. Cookie dough blizzard tasted like the cherry blizzard from a pervious blizzard made. I live in Melrose but I will drive to Sauk Centre or Albany DQ for better customer service. Twice this week my family has experienced bad costumer services from this evening/night staff. Officially have lost my business for some time. A simple Hello & a Smile goes a long way.
8 years ago (29-08-2017)

Burgers tasted like they sat for a half an hour, were cold and I couldn't finish it.
8 years ago (06-01-2018)