Downtown Florist

Amazing and thoughtful customer service! The flowers were beautiful!
7 years ago (25-12-2017)

Downtown Florist is THE go-to florist for the Massena area. The staff is extremely friendly and go out of their way to accommodate. The creativity that goes into their floral arrangements are second to none. I've seen a couple of posts from people that I am sure are not rating Downtown Florist correctly. Please rest assured, your order will be taken care of with Downtown Florist. One of these posts suggest that the florist would not deliver 7 miles out, when in reality they wanted it same day within an unreasonable time frame. The other two comments from people in California refused to provide a phone number in case the delivery driver could not find the address. It is very rural in this area and it has happened too many times to Downtown Florist that the delivery driver gets 30 minutes out and cannot find the address provided and then has no one to call. It is then a loss of money for the business and the business cannot sustain operation at a loss. Downtown Florist is the best florist in the Massena area. You can trust them to get the job done. :)
8 years ago (10-05-2017)

Great personal attention and creative arrangements.
7 years ago (17-01-2018)

I would definitely order from these florists again. I'm not from Massena and our cousin had just had a baby. I placed the order the same day they were delivered. They told me they would be delivered to her home in a couple of hours and they did just that. They were friendly and professional. The flowers were absolutely beautiful. They looked exactly like they did online. Thank you all so much again!
8 years ago (26-08-2016)

We are a family run business celebrating 15 years in business! We take great pride and are passionate in serving the Massena area with the freshest flowers! We would like to thank our customers for their longtime support! These comments are very unfortunate because it definatly does not reflect our business. I do not agree with posting personal information regarding a death and using it to satisfy your personal vandeta. We handle sympathy on a daily basis with the upmost respect for the family. We do have rules because of our rural area and must abide by them. We require a phone number for all deliveries and yes we do have delivery area boundaries and timing constraints.
8 years ago (11-05-2017)