facebooktwitterpinterest
mobil menu

DoubleTree by Hilton Pointe Claire Montreal Airport West

  1. Pointe-Claire
  2. Poi̇nte-Clai̇re Hotel

Reviews, get directions and information for DoubleTree by Hilton Pointe Claire Montreal Airport West

DoubleTree by Hilton Pointe Claire Montreal Airport West
Address: 6700 Route Transcanadienne, Pointe-Claire, QC H9R 1C2, Canada
Phone: (514) 697-7110
State: Québec
County: Montréal
City: Pointe-Claire
Zip Code: H9R 1C2


Update Info
Reviews
Our family had an extremely distressing and unacceptable experience at this hotel. We arrived on a Thursday night, and shortly after checking in, our 13‑year‑old son became trapped alone in an elevator for nearly an hour. He was terrified and crying. My husband stayed outside the elevator trying to keep him calm, but the only “help” that arrived was a maintenance worker who showed up with a piece of cardboard, offered no real assistance, and even told my husband to “shut up” when he asked whether proper help was on the way.nnUltimately 911 had to be called, and firefighters were the ones who freed our son — not the hotel staff.nnShockingly, instead of receiving an apology or any concern for our son’s wellbeing, the general manager approached us the next evening during our dinner at the hotel restaurant to tell us we needed to leave the property. No explanation that made sense, no accountability, and certainly no refund for a stay that had already been ruined.nnTo make matters worse, the elevator continued to malfunction throughout our short time there, getting stuck multiple times — clearly an ongoing safety issue.nnThis hotel showed zero care for guest safety or basic customer service. They prioritized defending their employees over addressing a serious incident involving a child. Our family weekend was completely ruined, and we will never return. Absolutely not recommended.nn...nnYour response does not reflect what actually happened. At no point was my family aggressive or abusive toward anyone. Your attempt to reframe what actually took place is both unprofessional and disingenuous. The real issue which your reply avoids is that the elevator malfunctioned and my 13-year-old child was trapped inside for nearly an hour until emergency services arrived to free him.nnOther reviews mention similar elevator problems so this is clearly not an isolated incident. Given the seriousness of the safety issue and the distress it caused, I expect a full refund and a sincere apology. If this matter is not resolved appropriately, I will be exploring further options to ensure accountability.
Hotel is dated. Beds are comfortable. Room seems pretty clean. No where to park conveniently. Food in restaurant not enough choices. Too expensive for what you get. They put a lifetime diamond on the top 15th floor. TV didn’t work.
Edit: Updating rating because I appreciate how quickly management responded. Hope the issue is addressed.nnThe shuttle driver was so rude and condescending I was in utter disbelief.nnWhen the car pulled up, his tone was immediately hostile and interrogative. He greeted us by repeatedly asking WHERE ARE YOU GOING WHERE ARE YOU GOING to which we were like um the double tree..? Pointe Claire..?? The car is literally labeled double tree pointe Claire..? Then he accused us of not calling to request the shuttle, to which I showed him my call logs. He confirmed I called the correct number but was adamant that I didn’t call…nThen we waited 40 minutes for some flight crew that had just landed when we could have driven to the hotel and back with time to spare. While waiting, 2 other people tried to board and again, he treated them like criminals. He refused them board, saying we were waiting for other people.. meanwhile this van clearly had tons of room for more luggage and plenty of seats.nnHe was all jolly and chummy with the flight crew, but if you’re just a regular person, do yourself a favor and book a different hotel probably one that has the airport shuttle on a regular schedule. The last thing you need to deal with after a long flight is this jerk.nnThe staff at the actual hotel were great. No problems with the room either. This 1 star review is solely a reflection of the shuttle driver.nnIf the management is reading this, the driver was working at 10pm on 2025/12/17. Looked like he was in his 50s, facial hair
I was with the group from Thursday night to SundaynThe hotel accommodated a lot of us and it was a crazy scene and the hotel staff was very accommodating.nThis is for Paolo the manager on duty all three nights. Thank younYou were kind, respectful and helped us in ways other hotels have not. We watched you take care of our team and others in ways others hotels have never.nWe collectively had said we want to come here for him specifically.nYou handled every crisis with grace and were very attentive to us.nPaolo the BESTnThank you
We stayed two nights at the hotel over New Year's weekend. On the second night, the power went out until noon the following day. The staff was, overall, very helpful. Unfortunately, the main drawback was the lack of security in the parking lot. The room was clean, the bathroom door didn't lock and, being a sliding door, it was quite heavy to open, and the furniture was rather old for a Hilton hotel. The breakfast buffet is good; you have to pay for each day if you want to eat breakfast there, even children pay half price. ‼They make you sign a waiver upon arrival, stating that they are not responsible for any damage, theft, or vandalism to your vehicle. Then, on Saturday morning, while talking to a family leaving the hotel, we learned that their car had been stolen the night before.
Comment on this business

DoubleTree by Hilton Pointe Claire Montreal Airport West map

Directions to DoubleTree by Hilton Pointe Claire Montreal Airport West with public transportation

Transcanadienne / Holiday 130 meters
217
Saint-Jean / Holiday 340 meters
200
201
202
203
204
382
Hymus / Paprican 410 meters
200
203
382
Hymus / Saint-Jean 430 meters
200
203
382
Saint-Jean / Hymus 470 meters
202
485

to add DoubleTree by Hilton Pointe Claire Montreal Airport West map to your website;



Copyright 2026 | All rights reserved.

You can use our top contact for adding and editing your business's information.
0.004 Loaded in seconds