Directed Electronics Canada Inc

Outstanding service and even better products! Just by walking in there, you know your vehicle is in good hands. The road to get there isn't the best (lots of pot holes) so beware, but well worth it once you arrive!
8 years ago (15-03-2017)

To Whom it may Concern: I am writing to you , to let you know how disappointed I am in the quality of your AS-6870TW-FM Car Alarm. Which I purchased on April 10 2013. I also purchase at the same time, another remote which works fine but doesn't have a screen. Unfortunately the expensive one (LCD ) doesn't hold a charge for more than one day now. And I'm tired of charging it everyday for the last 6 months. Upon taking it in to your dealer 2 months ago at Exclusive Sound 3224 Walker Rd. Windsor Ont. I was informed that they are not able to change the battery in this model, and they no longer make this model for this reason. Now I don't mind paying top dollar for my things but having to buy a remote every 2 years is a bit much to ask of anybody. Exclusive Sound, tried to accommodate me and offered to re-order me one and let me have it at costs since I also purchased another alarm from your company for my other car, and had them install it as well. But I feel it's your responsibility to design a product which last a reasonable time. I have enclosed pictures of both remotes so you can tell which model they are. But unfortunately they are sticking to there 1 year warranty. I believe their products should last more than 2 years. For a $200 price tag.
8 years ago (16-09-2016)

Great products
8 years ago (06-09-2016)

Bien
8 years ago (18-01-2017)