CVS Pharmacy

The pharmacy never answers the phones. My prescriptions are never filled on time. The computer systems are always giving customers and employees a hard time. I purchased over $300 in gift cards for end of the year teacher gifts and all of the cards had a zero balance on them! I was never given a receipt because guess what? The computer system crashed and my receipt wouldn’t print! I waited an hour for the manager to try to get the receipt printed and she couldn’t find it. My account was charged $300+ dollars and I had to re-buy all of the gift cards. This store is a nightmare. It’s dirty and nothing I need is ever in stock. Do yourself a favor and take the extra time to drive to the Red Hook CVS!

Staff seems friendly enough, but I'm sorry, it should not take them several days to a week to fill basic prescriptions. Then when you go to pick them up, they make you wait forever so that they can finally fill them for you after you ordered them days and days prior. And they NEVER answer the phone. The other CVS' in the area will have your Rxs ready for you within hours to a day at most. So what is this one's problem?

They never answer the phone. I am having an insurance hold up, waiting for Medicaid update my account to be billed, and I have been out of insulin for 24 hours. I asked for an emergency dose to get me through the next 3 days, which Medicaid says it will take to process my account. The pharmacist flat out says no. When I tell them others have done this, he raises his voice and says, "Yeah I knew you'd say that". I explained that I am in an emergency and am trying to have a conversation about how to avoid a diabetic coma, and he continues to raise his voice and be dismissive. Rite Aid gave me emergency doses whenever an issue came up over 10 years. I moved to Rhinebeck 3 months ago, and this pharmacy is ridiculous. Told me to go to the ER.

Are you trying to close this store? If not hire more assistants in the Pharmacy. We deal with a CVS out of state and never wait for a person to answer the phone. Hire more staff the ones there are working beyond what is humanly possible.

9/14/21 Pharmacy rarely if ever, answers the phone. Communication between Pharmacy staff members seems nonexistent. Pharmacy Manager is pathetic. I have had repeated Medication related errors. Today, the Pharmacy Tech He is always very unprofessional and rude said the pharmacy was short staffed and that is why the issues are ongoing.. This CVS location is the worst of the worst.. I will no longer deal with this store.... Inept, Rude and error prone....

Parking is usually a nightmare, as per usual in Rhinebeck. The staff are all friendly from what I've experienced, but there always seems to be a line. It's not a big deal, it just means that I don't stop there if it needs to be a quick trip. If you're already walking around the village anyway, it's a cheap option for a snack or beverage. I usually go elsewhere, but that isn't necessarily the store, or staffs, fault. Just a difficult to get in-and-out of, very generic option in a town with much more interesting choices. Some of which have better parking.

This store is consistently out of stock or many items and always understaffed. Sad because is the only local pharmacy but they’re in dire need of help.

Best CVS..... In the village. Easily accessible. And the greatest employees. Both in the store and the pharmacy. And this is one of the only CVS's I have ever known to not close earlier on the weekend! I love it's open til 10:00 p.m every day!

I have found the pharmacy staff at CVS in Rhinebeck to be consistently competent, respectful and kind. Pat and Walter in particular are friendly and very professional. I have been using this CVS for many years for my medications and will continue to do so.

I have had years of excellent service provided by many different CVS locations. However the pharmacy manager of the Rhinebeck store, a woman named Patricia, is simply rude and unprofessional. She gave us the wrong medication by mistake and when we brought it back to pick up the correct medication she would not issue us a refund despite the fact that it was her mistake to begin with. More important than her refusal to correct her mistake was that she was yelling, slapping her hands on the counter, and causing a scene while both my wife and I were being calm, curtious and professional. Someone needs a little public relations training... It is unfortunate that this is the ONLY pharmacy in Rhinebeck so I am sure I will have to go in there sometimes, but I will be ordering all of my meds from my online pharmacy whenever possible.