Custom Cleaners

Custom Cleaners has been awful to deal with. I took my wedding dress and my husband's suit to them in August 2017 and was told my dress could take up to 2 months to clean. We went back numerous times to pick it up in November, December and January and they dress was still not cleaned. They do not call to tell you if there are delays, and they offered no discount for the inconvenience and delays.
7 years ago (29-03-2018)

Custom Cleaners have always been polite and helpful to me. I love going there when they have their sales on. Fair prices and local business. I like it!
8 years ago (25-10-2017)

It should be my worst experience to dry clean my wife's fur. We sent the fur to this cleaner in February. The staff told us that it should be returned about two or three months because it would be sent to Toronto. After three months, we went there to check several times, the fur still not came back. Now it has been 8 months, we have been there for at least 20 times, never gave us an answer. Today, we met the owner first time, said she just knew the issue first time. And told me her employee just saw us several time and called me a liar. And said that going to her store is our choice. What kind of person! What kind of service. Will never go there again. A week passed, and the owner still could not locate my fur. it is very ridiculous. The owner said several time to give me a call for that, it never happened. She never gave me a call before I called the store. That is too frustrated.
9 years ago (17-10-2016)

Like another reviewer I took my dress in in August and was warned it would be a few months. A few turned into nearly 8 months later. I only wanted cleaning which is all they did however I felt that the excessive delay in the cleaning process might have warranted some sort of discount. Sadly no. It was still 100$. Having never had a wedding dress cleaned I'm not sure if this is an average or standard price but to me it felt a bit steep considering it was such a long process to get my dress completed and that itwas just for cleaning. I can't imaginenowthe cost of havingit preserved and boxed. Should I need dry cleaning services again I think I will do a bit more research and call around for pricing. Looking at the dress it does look like they did a good job of cleaning it, it would just be great if they were a but more customer service focused when they are dealing with delays.
9 years ago (18-04-2016)

Took my wedding dress there last August to get cleaned and boxed was told it would take 3 months. 8 months later picked it up wasn't boxed and they tried to charge me full amount. Left in tears and had to pay full amount on the cleaning. Will never go back. Never heard a word or an apology from owner.
9 years ago (02-04-2016)