Crouse Medical Practice at Downtown

I have been a patient there for 27 yrs. I started with Dr. Speller who was phenomenal. He then reired, and I got dr. Kronenberg. He was so so of a Dr. 2 yrs ago after kronenberg took a job with hospital. I was. Very very ill 1 yr. Ago. Gave the nurse my symptoms, and I coyld not sleep in supine position. The Dr. Would not call a script in for me. I called everyone I knew to get every antibiotic I could get my hands on! N 3 bottles of mucinex. Last june I had a UTI, WENT in to Dr. Lentz. They had me go to their lab. I've been in the medical field well over 30 yrs. They only called to have Routine urinalysis! When suspicion of UTI.THE SCRIPT SHOULD have called for a "Clean Catch" . Still having pain, had to go back I TOLD them they needed to prescribe CLEAN CATCH" MEAN TIME AFTER screaming they gave me a Antibiotic. .That doesn't treat UTI ! IN THE MEAN TIME I WENT TO A REPUTABLE LAB. Got the clean catch..and wahla! Blood in urine, the antibiotic that was wrong! I had a Bad reaction to! My advice the Doctors they have NOW Don't give a rats ass about you. And they just have you coming back. The doctors, don't even touch you to examine the issue!! I coykd go on and on about this practice. .seeking a new Dr. This practice is just Money Hungry
9 years ago (26-03-2016)

My prescription for Atorvastatin was running out, and I called Rite Aid to refill it, but there were no more refills. As usual, the pharmacy automatically contacted IACNY to renew the prescription. This is done computer-to-computer, but the process is called a "fax". I called the pharmacy's auto number a couple of days later, and the refill approval had not happened. So I contacted the pharmacy and asked what was going on, and they said they had sent the request twice, a week apart, and got no response. So I called the doctor's office and chose the extension for prescription refills. A female picked up, took my information, and said the refill would be ready the next day, late afternoon. I told her about the miscommunication (which, incidentally, had been working for the 18 years that I have been a patient there). She asked me how they sent in the request, and I responded as the pharmacy told me. "They faxed it." She said that is the worst way to renew a prescription. I suggested to her that she should contact the pharmacy and tell them what the proper way is, so that this doesn't happen again. She said, "That's not my job." I called her a bad name and hung up. Here's the kicker. When I went to the pharmacy the next day to pick up the refill, it was the wrong dossage. The person whose job was not to care about the well being of the patient, was also incompetent. I am lucky to have noticed the mistake, but can imagine an 89 year-old not noticing, and dying from it.
10 years ago (20-01-2016)

My wife and I have been patients at Internist Associates by Crouse for about 8 years now. They've always been courteous and helpful. During medical emergencies they always work me into their schedules well. It's nice that the lab work is right upstairs, and that the ER is right across the street, if need be. The only downside is the paid parking and it's sometimes hard to access/leave when students are in session.
11 years ago (18-08-2014)

I went in for a routine physical (free with my medical insurance). I was very clear that I came in for my free physical. During the exam the Dr. asked if I wanted a referral to a dermatologist and I said "sure". Then I got billed by Internist Associates for a medical visit, because of the dermatologist referral, instead of my free physical. When I called them they informed me that bills couldn't be changed once they were billed, and that I would just have to pay for them. Turns out my doctor didn't even bother to do all of the things (EKG ect.) done during the free physical. She completely ignored what I very deliberately asked for, and now I have to pay for something insurance should be covering.
13 years ago (14-09-2012)

Do not listen to patients very little follow up you must become a vigilant advocate to survive within this practice or else have a good relationship with office manager
9 years ago (03-03-2016)