Crosstown Coin Car Wash

Not happy with the experience I encounter today. I’ve been coming here for a long time now with both of my trucks and never had a problem. Today I came by and was told that the inch of electrical wire coming out of the box which is not live was a problem and will get stuck in the brushes of the wash. There has never been a problem with the 100 other times I was here with the same truck. Y’all just lost a loyal customer. Not planning on coming back again after that experience.

Came around 7:30 pm the guy who is assisting to align the vehicle provided service with a friendly demeanor. ensured my car was spotless , going above and beyond to deliver a fantastic experience. I highly recommend their services and appreciate their dedication to customer satisfaction.

I’ve been a loyal customer of this car wash for years, renewing my monthly pass since they re-opened. Unfortunately, the service has gone downhill, and today’s experience was the last straw.nnOn many occasions, the attendants don’t even bother to check where your tires are aligned, just waving you forward without a glance. Today, I noticed a large bird dropping on my car and politely asked the attendant to pre-soak it before it went through the wash. Instead of helping, he dismissed my request, saying that the pre-soak spray isn’t meant for that and wouldn’t help. If the wash can’t handle basic dirt and grime, what’s the point?nnThe only employee who actually seems to care is the guy who works in the interior cleaning section the white gentleman Everyone else barely gives you half their attention. After years of loyalty, I’m done. I’ll be canceling my passes for all three of our cars and taking my business elsewhere after this month. Horrible service.

**Very bad experience!**nnI’ve had a poor experience with the customer service here, particularly with one of the guys responsible for aligning cars. On two separate visits, he was busy on his phone and did not assist with aligning my car, causing the underside to hit the metal underneath. When I asked him about it, he responded with attitude and started arguing.nnOn my next visit, the same guy was again busy with his phone and neglected his job. When I asked him to check if my car was okay, he was rude and gave me bad expressions. Due to this unprofessional behavior, I no longer feel comfortable washing my car here and will not be returning.

I have been here more times then i could count.nCountless times you guys have offered great services for an even better price. In my opinion the best around town. You guys continue to do great work on my vehicle, for that I am thankful. Keep up the great work guys.