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Crossroads Family Practice

  1. Upper Tantallon
  2. Upper Musquodoboit Doctor

Reviews, get directions and information for Crossroads Family Practice

Address: 5110 St Margarets Bay Rd, Upper Tantallon, NS B3Z 1E2, Canada
Phone: (902) 826-9096
State: Nova Scotia
County: Halifax Regional Municipality
City: Upper Tantallon
Zip Code: B3Z 1E2


Opening Hours

Monday: 8:30 AM – 4:00 PM
Tuesday: 8:30 AM – 4:00 PM
Wednesday: 8:30 AM – 4:00 PM
Thursday: 8:30 AM – 4:00 PM
Friday: 8:30 AM – 4:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: Closed

Update Info

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Reviews
I love Dr.Robertson. I am very fortunate to have her as my family doctor. The reception staff has and are always kind and helpful. They have a lot on their plate. Not only answering the telephone but doing reports and other duties that are required of them. They have hundred of patients that they help keep the records for. I do not expect them to drop their duty as soon as I approach the window or getting the phone on the first ring. I am sure the work they do takes a toll as not all visits are good news. Just my opinion and fortunate for my great experience with this office. Thank you.
Absolutely love the doctors & nurses. Fantastic clinic in that sense… but the reception is deplorable. Calling 80-100 times to get through on the phones is just unacceptable….. reception will keep the phones turned off till 2/3:00 in the day making it impossible to make an appointment. More than once I’ve had to physically go to the clinic and make an appointment in person… I’ve NEVER had such a bad phone experience with reception ANYWHERE else before. & I’m not the only one with these issues. EVERYONE else that I know with a doctor at Crossroads complains about not being able to get through on the telephone…. something needs to be changed.
Lucky to have Dr Doucette and the team as care providers. Have had such great experiences with nurse Holly, too! Shout out to the reception team who seem to have upped their game and have been helpful and cooperative. Online booking is a lifesaver. Thanks crossroads team!
If I was rating the Doctors I would give it a 5 star because my Doctor is absolutely amazing and so are the rest of the doctors I've dealt with, but im rating Crossroads Family practice and the reception area is the worse. You call at the times your suppose to call and you get the customer is not available or the phones are turned off and here it is 130 PM and this is not the 1st time this has happened. Why are they not answering the phones?? When they finally answer they are not very nice and compassionate, wrong place to be working if you have no patients to deal with customers SHAME REALLY. After reading all the reviews and most same the samething about the reception area one would think that the office Manager would do something about this, so frustrating when your trying to make an appointment or trying to get a hold of your Doctor. Please someone address this problem. Unhappy Patient
Excellent practice - front staff are delightful and experienced. My family Doctor Wallace, is thorough , thank you everyone . I appreciate all that is done to keep me safe . Much appreciated ~
I love my doctor, she’s amazing, but I literally have not been to the doctor in forever because I DREAD calling this place and having to speak to the receptionist. First of all, 99% of the times I call, the line is busy or it says the customer has their phone disconnected/turned off. When I do get through, the receptionist makes me feel extremely belittled and makes me feel as though I don’t know the details of my own reason for calling. I have always always had a hard time dealing with the receptionist & I feel as though it is getting worse rather than better. Once again, my doctor is phenomenal, but the receptionist seriously ruins my experience & makes me feel ashamed for calling my own doctors office. Super super poor communication skills & a massive lack of empathy.
I can now understand why the ratings are low for Crossroads Family Practice. I called at 1:05 and my call was not answered. I called back and finally got through and a nasty receptionist answered the phone. The person that is managing this person should be providing a customer service skill class. I certainly would appreciate if someone would look into this.
Very happy with our doctor so far, and having online booking is really helpful. Being able to call in the morning for a walk-in appointment is great too.
I have to agree with the majority. I've seen a few doctors because my own is on maternity leave, and they have all been thorough and compassionate. The washrooms are gender non-specific and they make an effort towards inclusivity with posters etc. I can't comment further, as I'm straight & cis. But the office staff is really hit and miss. Frustratingly, they don't answer phones at all between 11am-1pm, or 3pm-4pm. I've dealt with people who are patient and kind, but also with those who are dismissive and seem to deliberately make it hard to get information. I'll give 4 stars because the quality of care we receive from the doctors is good and I don't think the clinic deserves the low rating they currently average, but if I was rating the front desk alone I'd give them a 2.
Myself and both of my daughters never had any issues. Yes sometimes you have to call a couple of time to get through but over all they have always been nice and friendly. Our family doctor is Dr.Jill Robertson and I would not change her for anything. We Absolutely love her! We are extremely blessed to have her. If we have to see one of the other Dotors or the registered nurse in the clinique. They are also super nice, welcoming and ready to do what is needed to help you just like our own doctor would. The service they give you never feels rushed they actually take the time to listen and guide you. Thank you Dr. Robertson you aare the best! Keisha, Kianna and Cindy.
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