Reviews, get directions and information for Crate and Barrel
"The Crate & Barrel store in Edmonton, AB helps you love how you live in the moments that matter by connecting you to the work of designers worldwide. Our curated collection of modern home furnishings and decor offer inspired living through high-quality products, like furniture, housewares and cooking utensils, all of which can be found at our modern furniture stores. Plus, find unique home decor, modern lighting, contemporary rugs and modern dinnerware sets as part of our robust offerings as an Alberta home store. To make your shopping experience as seamless as possible, this Edmonton furniture store offers free interior design services, curbside pickup, home delivery and buy online, pick up in store."
Address: 5015 111 St , Edmonton T6H 4M6, AB, CA
Phone: (780) 436-1454
State: AB
City: Edmonton
Zip Code: T6H 4M6
Opening Hours
Monday: 10:00-21:00Tuesday: 10:00-21:00
Wednesday: 10:00-21:00
Thursday: 10:00-21:00
Friday: 10:00-21:00
Saturday: 09:30-18:00
Sunday: 11:00-17:00
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Reviews
No shortage of people asking if you need help, when you need help that is a very welcoming thing but when you don't it is just the opposite.
Very beautiful, great quality items, and very unique pieces for your living room, kitchen, and dining rooms can be found anywhere in the store. Absolutely love this store! They currently have decorative items to prepare your home for the Christmas season. Pretty darn good service to boot
Vanessa, the assistant manager was the most spectacular person I have ever encountered in retail. She truly helped me when I was searching for a specific type of platter and spared no resource to ensure that I not only got the one I wanted but had an endless option of choices in that one specific style. I cannot recommend her or the experience shopping at this Crate & Barrel enough.
I purchased a very expensive couch purchase in 2016. They have offered absolutely no solution to wear and tear on cushions. Instead the blame was put on me "moving" and "vacuuming". Their solution was to purchase an entirely new couch or new cushions if they still make the same cushions to fix this issue. The warranty they provide is 30 days after purchase only. Horrible customer service and warranty for the amount of money to spend on these products. Extremely disappointed and will never purchase through this company again. I will also be recommending to everyone I know not to purchase products from here. Absolutely ridiculous.
I could not find wooden bowls and plates anywhere in Edmonton and finally found them here. Nadia I think her name is, was super helpful to me the entire time and made sure I found what I needed from the back. the staff all seemed friendly and happy to me. when I asked for assistance to find something from the website, all of the employees acknowledged me
Great selection of well made products. Excellent customer service as well.
Decent selection of furniture and other home related items. Not a place to go to get affordable stuff but the quality seems good. Also has kitchen related items and the staff seem knowledgable.
Placed a curbside pickup order April 24 2022, only after arriving was told one of the items was backordered. Decided to cancel the order. Turns out for gift card refunds Crate and Barrel would mail me a gift card out of the USA. On May 13, three weeks after my order cancellation I reached out to customer support to figure out what was going on. Their solution was to cancel and resend me my refund. On May 17, now 24 days, after my order cancellation the initial refund card arrived, but now cancelled. At this point it will be June before I receive a refund for a purchase I cancelled in April. I feel I received a poor customer experience from Crate & Barrel.
Horrible customer service. No acknowledgement from staff except dirty looks by a few of them, I will take my money else where after this.
Came to pick up an online order.. ended up leaving with so much more.. a lovely lady Heather helped me find some gifts and showed me some cool ideas to go with them! She really made my shopping experience so much fun
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