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Reviews, get directions and information for Cousins Subs

Cousins Subs
"Since 1972 we've been creating signature deli fresh subs. We start with fresh bread that is baked every day. We then freshly chop vegetables and slice the meat daily. Why? Because you deserve better."
Address: W232 N6116 Waukesha Ave , Sussex 53089, WI, US
Phone: +1 262-820-1180
State: WI
City: Sussex
Zip Code: 53089


Opening Hours

Monday: 10:00-20:00
Tuesday: 10:00-20:00
Wednesday: 10:00-20:00
Thursday: 10:00-20:00
Friday: 10:00-20:00
Saturday: 10:00-20:00
Sunday: 10:00-20:00


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Reviews
I have no idea how they almost have 4 stars. This place makes disgusting food. They are never fully staffed so the inside is often closed. The parking lot is full of garbage and the other day I found a bunch of nails laying around right where cars park. The food itself is often either not done correct or was thrown together and not at all appealing. If you order a hot sub there’s a strong likelihood it won’t be cooked or warm. I’ve gotten melts there where the cheese hasn’t even melted. The staff seems lazy, they don’t seem to care or want to be there, and they do not take pride in any aspect of making food.
Ever since this location has switched ownership it has been Amazing!! The staff is always super friendly and the inside is clean and kept up well. Today we ordered with a sweet young lady named Amari W. & she was so pleasant and kind…took the time to verify that the order was correct and just overall a Great Young Lady!!
Avoid this location at all costs. Have had issues the last few times, and this time closed the deal. They put mayo on our cheesteak. Fine it was a mistake, but can't eat it. We called and were told they wouldn't make us a new sub because they were closing. Even though I could have been back there 10 minutes before they closed. Sorry to inconvenience the staff asking them to correct their own mistake. I sincerely hope this location goes out of business. I will drive farther and go to Jersey Mikes from now. At least I know it will be edible when I get home.
Was told that it would take about 15 minutes, but it ended up taking 35 minutes. I was offered a free soda, but I declined. When I got my food home, one sub was not toasted like it was supposed to be, another had lettuce on it which was not in the description, and the other tasted and smelled really off. I will have to say, their cheese curds are fantastic. Customer service has always been nice, but every time I order from this location, something is always made incorrectly.
Apparently cannot order a simple loaf of bread with just mayo and basic sub lettuce without being charged for a whole veggie sub. The price difference is significant, and it's our usual order, since it's my daughter's favorite. $20 for a veggie sub vs. The $2.50 I was charged for before. Ridiculous.
Normally I get good service from them I'm a truck driver so I walk there everytime got there 20 mins early and couldn't get anything to eat because they said only the drive thru is open very inconvenient for me bummer guess I'll starve tonight!
For a Cousins sub this one is 5 star. The bread was so fresh it was warm. The sub was put together very nicely, not slopped. Perfect amount of mayo, cheese and the spinach, lettuce, tomato and onion were fresh. Great taste with a touch of oregano. Great Job Cousins Sussex!!!
The best bread of all the sub chains. They need to franchise to other states.Food: 5/5
Pretty good steak sandwiches not a whole lot of flavor to the beef though. Very good fries. I have had better cheese steak sandwiches in my travels that used real picante provolone instead of the no flavor mild. Cousin's was expensive, in my opinion, when I moved out here 20+ years ago from metro NYC area. They are much more costly now. If I could go 3.5 stars I would. If I want a steak sandwich and I don't have time to make it myself; this is the best option. I just put my own Boar's Head brand Picante provolone on it.
I get lunch here about once a week, and always have a good experience. I also love that they make the fries and cheese curds fresh when you order them. I don't know her name, but the last 2 times I went in at lunchtime on a weekday the lady who took my order was very helpful and accommodating to my special requests on my order.
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