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Costco Wholesale

  1. Burlington

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Costco Wholesale
Address: 1225 Brant St, Burlington, ON L7P 1X7, Canada
Phone: (905) 336-6714
State: Ontario
County: Halton Regional Municipality
City: Burlington
Zip Code: L7P 1X7


Opening Hours

Monday: 10:00 AM – 8:30 PM
Tuesday: 10:00 AM – 8:30 PM
Wednesday: 10:00 AM – 8:30 PM
Thursday: 10:00 AM – 8:30 PM
Friday: 10:00 AM – 8:30 PM
Saturday: 9:30 AM – 6:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
First time to visit this location and just like the other locations, parking was a bit of an issue. Entered the door where it scanned my membership card and I was notified that it is due for renewal. I clarified if I can still shop and just pay for the membership fee at the cashier, the lady at the entrance said yes.nIt was another busy day and I got some good deals, so happy to have found gift items with reasonable prices.nAt the cash counter, there were two staff to help out in scanning and loading the purchases; it was confusing when given the instruction to let the cart stay at the cashier side and line up at the opposite side to pay.nIt was not so bad to be at COSTCO once again… just be prepared to wait. And if you miss the hotdog/sausage combo, you still have them on, at the same spot and the same price!
Recently went to this Costco and honestly, this was one of the most extremely disappointing customer service experiences I’ve ever had. The attitude and behavior from the lady at the self-checkout was unbelievable.nnThe moment we reached the machine, the very first thing she said in a rude tone was, “You’re gonna need a membership.” As if people can just randomly walk into Costco nowadays with all their layers of checks at the entrance and everything. The tone itself felt condescending and unnecessary.nnWhat made it worse was the way she hovered around us the entire time. She wasn’t helping she was watching us, keeping her eyes locked on us like we were about to steal something. It felt targeted, uncomfortable, and honestly, very questionable on a racial level. We were the only ones she was watching so intensely.nI also don’t see anywhere in Costco’s policy that says you can’t split bills. I would understand if a cashier questioned it while ringing things through, but this was self-checkout and it wouldn’t even take more than two minutes to scan a couple items, pay, and then scan the rest. Yet she was still somehow against it, acting like it was a problem for no reason.nOne visit like this was more than enough. I won’t be coming back to this Costco again.
I have been buying this cut for years: Top Sirloin Cap Whole. I know exactly how this cut should look and how much fat is normal.nnOver time, the amount of fat included has been getting worse, and this last purchase crossed the line. After trimming, I weighed the fat removed and it was close to 900 grams. At the price charged, that represents roughly $21 paid for fat and waste.nnI documented everything with photos, video, and a scale. In the video, you can clearly see that a large amount of fat had already been removed, yet each steak still has a substantial and reasonable fat layer remaining. That shows how excessive the original packaging was.nnSome fat is expected with this cut. What Costco Canada is doing here is excessive and misleading. Customers should not be charged premium meat prices for unnecessary trim.nnCostco needs to address this and improve quality control and transparency in meat packaging.nnThis is not the standard customers expect from Costco, especially from a cut many of us have been buying for years!
This review is exclusively for the phone kiosk.nnI booked an appointment online to address ongoing issues with my bill. I joined Rogers five weeks ago hoping for a faster, better device and service. Unfortunately, that has not been the case. I was willing to pay a bit more for better service, but in under five weeks I’ve been charged over $400. With my previous provider I paid $50/month, and the connection issues I had with them are no better with Rogers.nnI’ve now spoken with 2–3 customer service reps, none of whom could offer any real help—just variations of “too bad.” After waiting for my scheduled appointment booked online at Costco, I was assisted by Peter. There was no apology for the wait time one hour and no acknowledgment of the service issues I’ve been dealing with—just a blunt “nope, can’t help you.” I was told I am past the return window, leaving me stuck with a device and service that doesn’t work properly.nnAt this point, I want out of this contract. It is unacceptable to charge people this much for such poor service—actually, for no service at all. I would simply like to speak to someone who can actually help resolve these issues.nnNever again, Rogers. Disappointed to say the least!
Ordered winter tires in early October, they came in mid November. Went online to make an appointment for installation, the next available appointment is in January.nnI try to call, no one answers the phone.nI call again and again, same thing.nnOver the two weeks I call 13 times and no one answers. All different times, different days.nnI go in to pick up the tires, and the tire centre employee asks if I made an appointment. I told her I couldn’t wait until January, and I tried calling but they never answered so I made an appointment somewhere else.nnShe made the comment that she could book me in for two weeks from now. I told her no, I have an appointment somewhere else.nnShe had the nerve to ask with a tone FULL of attitude if they are doing it for free.nnNo, I’m paying extra for the installation because you couldn’t take 2 minutes to answer the phone over the last two weeks.nnComplete and total disregard for customer service, waste of my time, and honestly for how big a company they are they should be doing better than this. Not the first time I’ve gotten attitude from this Costco’s staff, and I doubt management would do anything because clearly management doesn’t care about their customers, only their bottom line.
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