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Costco Wholesale

  1. Calgary
  2. Calgary Warehouse Store

Reviews, get directions and information for Costco Wholesale

Costco Wholesale
Members-only warehouse selling a huge variety of items including bulk groceries, electronics & more.
Address: 99 Heritage Gate SE, Calgary, AB T2H 3A7, Canada
Phone: (403) 313-7647
State: Alberta
City: Calgary
Zip Code: T2H 3A7


Opening Hours

Monday: 9:00 AM – 8:30 PM
Tuesday: 9:00 AM – 8:30 PM
Wednesday: 9:00 AM – 8:30 PM
Thursday: 9:00 AM – 8:30 PM
Friday: 9:00 AM – 8:30 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 9:00 AM – 6:00 PM

Update Info
Reviews
The staff was super helpful, just the space felt a bit chaotic.nnThe parking lot felt chaotic. It forced pedestrians into traffic. Carts weren't put away, forcing pedestrians into the road.nnCart putaway areas were full creating hazards for pedestrians.nnSome areas had safety issues like exposed wiring with a sprinkler. Vehicles might back into the landscaping.nnI liked how the staff had ergonomic tables! Way to go in making the workplace safe.
Hello! We usually enjoy shopping at your store, and yesterday we bought a multigrain bread from your own bakery. Unfortunately, this time the bread turned out to be completely raw inside, so it couldn’t be eaten. We just wanted to let you know about this, not as a complaint, but as feedback so the issue can be fixed and future customers can enjoy perfectly baked bread.
In addition to their impressive selection, the checkout process was smooth and efficient, making shopping there a breeze even during peak hours. The spacious aisles allowed for comfortable browsing.nnOverall, the combination of excellent service, well-stocked shelves, and a welcoming atmosphere made my trip to Costco Heritage Gate truly memorable.
I mean, it’s Costco - what’s not to love? …some of the staff unfortunately. We came in for the first time ever with Shop cards that were gifted to us and told at the entrance that we wouldn’t need a membership to use them.nnAfter spending two hours inside with a massive haul, we headed towards the checkout where the cashier an older white lady, forgot to catch her name initially ignored us while we stood in front of her and once we got her attention, flippantly told us that we couldn’t check out without a membership.nnMind you, we have $250+ worth of stuff in our carts and she just kept staring at us with a look of utmost defiance that we would not be able to check out. One of her coworkers informed her that there was a recent change in policy which allowed us to use Shop cards without the membership but she just kept denying that and refused to help. Then her manager another older white lady came and repeated the same thing, giving us annoyed looks with zero offer to help resolve any misunderstanding. After explaining to her that the staff at the entrance had specifically let us in to shop, she finally caved and let us check out.nnWhen I asked to see how much value the gift cards had, she said she wouldn’t be able to tell us but luckily a male staff member nearby overheard and kindly offered to check for us right away. By the time we were paying, the cashier tried forcing us to purchase a membership and said we weren’t allowed to come in with just the gift cards over and over again, implying that we were abusing the system when this was literally our first time stepping foot into Costco.nnI don’t know if she was having a bad day but the whole experience left us disgruntled and has me hesitant to return to this location. There needs to be better communication regarding policy changes or at the very least, better training to ensure all staff members live up to the esteemed customer service Costco is known for.
Very disappointed with the tire service at this Costco location!nnMy family has been a loyal Costco member since 2019, but after what happened recently, I’m seriously reconsidering. I had an appointment on October 16 at 3:45 PM to install 4 new tires — which I had already paid for a week prior $1,071. I showed up on time, only to be told two hours later through a voicemail at 5:51 PM that they couldn’t do the installation because of a missing Allen key.nnWhat really upset me is that this was a simple issue that could’ve easily been solved — especially when a former employee Asky happened to be around and explained to the current staff that the tool is available in the shop and has been used before. He even tried to help them understand, but no one listened. The staff showed zero urgency, knowledge, or care. Instead, I was just told to rebook — and the earliest appointment offered was November 6, which is weeks away. Totally unacceptable with winter approaching.nnNo one there acknowledged the effort I made to be on time, to explain the situation, or the inconvenience they caused. I ended up leaving with all 4 tires still in my car and no real solution — just a refund request out of frustration. It felt like my time, effort, and money meant nothing to them.nnThis experience left me feeling completely dismissed. The customer service was poor, the communication was worse, and the lack of empathy was disappointing. Costco needs to do better — especially when customers are spending over $1,000 and trusting you with their safety and time.nnMay this message serve as a sign for others to think twice before applying for a membership here, especially if you expect reliable service and accountability.
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Costco Wholesale map

Directions to Costco Wholesale with public transportation

Heritage Dr @ Heritage Ga SE 270 meters
106
149
Deerfoot Meadows Station (EB) 340 meters
106
149
306
43
Heritage Meadows Wy @ S. of Heritage Dr SW 340 meters
43
71 Av SE @ 5 St SE 370 meters
149
Deerfoot Meadows Station (WB) 460 meters
106
149
306
43

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