Comox Rentals & Recreation Ltd.

Recently purchased a Polaris General from Rik - this guy knows his product and is not pushy at all. By far the best customer service and product knowledge over the other competitors in the local area. After doing quite a bit of testing other manufactures it was easy to make the decision to choose Polaris with Rik's assistance.
9 years ago (15-03-2017)

good people to deal with good service
10 years ago (30-05-2016)

I rented an ATV over Canada Day long weekend from WesternOne, and while they were most of the experience quite nice, the finale to this story left me quite angry. I got a discount on the rental because they were closed on their normal days open, so I got three days for the price of two days - $360 all told. I go out, have a really great time with a friend visiting for the first time in years, and bring the ATV back to WesternOne. I did two things to it. I got a bit of debris in the tire seam that was causing it to deflate, and I got a two inch long slice in the plastic of the footwell. Both I thought were pretty minor, pointed them out to the guy helping me unload it, and he said he'd be in touch for the repair costs. No big deal, I think. A couple weeks later, I see a $318 dollar charge on my credit card, pushed through the pre-auth I had given them to cover damages. After an email exchange, I learned that they charged me $28.50 to repair the tire (perfectly reasonable), and $28.50 in labour to replace the entire footwell (reasonable). The problem was they charged me $219 dollars for the footwell itself. For a slice that was short, tight, and didn't reach to the edge (so it would not have spread wider). I understand keeping your rental equipment in good shape. But $219 dollars for a part that was 99% fine and was neither functionally nor aesthetically damaged is unreasonable. It ended up costing me close to $700 dollars for a 3 day rental. I gave them two stars because, aside from doubling my rental fee in a totally bogus manner and with poor justification, they were very polite while plundering my cash from me. Renter beware. Gordon Stephens.
13 years ago (20-07-2013)

Comox Rentals and Recreation has purchased Westernone Comox BC and Campbell River BC. Open Mon-Sat WWW.COMOXRENTALS.CA
11 years ago (20-08-2015)